Virtual Finance Manager

Group 1 Automotive; Greenbelt, Northern (MD, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Group 1 Automotive, a leading automotive retailer, is hiring a Virtual Finance Manager to enhance revenue through Finance & Insurance (F&I) products. The candidate will engage in virtual transactions and ensure customer satisfaction while achieving performance targets. Required qualifications include 3+ years of dealership F&I experience, excellent communication skills, and the ability to work remotely. Ideal for motivated individuals who can navigate a fast-paced environment. Remote candidates from Maryland, New Jersey, or Massachusetts are encouraged to apply.

Qualifications

• Must live in Maryland, New Jersey, or Massachusetts.
• Minimum of 3+ years of experience in a dealership F&I role.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Generate revenue through the sale of F&I products.
• Conduct virtual F&I transactions and maintain customer relationships.
• Achieve and exceed performance targets.

Skills

Customer-facing skills

Sales skills

Communication skills

Interpersonal skills

Results-driven mindset

Tools

Darwin

CDK systems

Job description

Overview

Group 1 Automotive, an international, Fortune 250 automotive retailer and a leading operator in the automotive retailing industry, is seekingan experienced and dynamic Virtual Finance Managerto join our team. Group 1 Automotive owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closingy. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.

Must reside in a state where Group 1 dealerships are located.

Responsibilities

• Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
• Achieve and exceed performance targets and key objectives
• Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including:
  • Customer interview
  • Product presentation (menu)
  • Upselling and closing
• Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
• Clearly explain and answer questions regarding:
  • F&I products and services in the Virtual F&I office
  • Retail Installment Sales Contracts
• Effectively isolate and overcome client objections and close sales opportunities
• Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
• Communicate daily with internal stakeholders on Virtual F&I performance and deal status
• Participate in dealer meetings, sales calls, and team discussions as needed
• Build and maintain strong, positive customer relationships throughout the virtual buying experience
• Enhance customer satisfaction during the entire purchase process
• Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors

Qualifications

• Must live in Marlyland, New Jersey or Massachusettes
• Minimum of 3+ years of experience in a dealership F&I role
• Honda/Acura experience preferred but not required
• Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
• Highly self-motivated with strong customer-facing and sales skills
• Positive attitude with a high-energy, results-driven mindset
• Professional demeanor and strong work ethic
• Ability to work a flexible schedule, including evenings and weekends
• Ability to work remotely from home
• Experience with Darwin and/or CDK systems is a plus

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

*Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify*