Virtual F&I Concierge

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Group 1 Automotive is seeking a Virtual F&I Concierge to play a vital role in supporting retail vehicle transactions by ensuring accurate documentation and coordination with Sales and Finance teams. You will be responsible for processing and validating deal documentation while ensuring compliance with federal and state requirements.

The ideal candidate has experience in automotive retail operations, strong communication skills, and the ability to work in a fast-paced environment. Join us to enhance the automotive experience for our customers.

Qualifications

• Experience in automotive retail operations, including dealership finance and documentation.
• Strong understanding of vehicle sales documentation, finance contract processing, and compliance.
• High attention to detail and accuracy.

Responsibilities

• Support the Virtual Finance process by loading deals into the queue.
• Prepare and review vehicle transaction documents to ensure compliance.
• Monitor finance contracts and resolve funding issues.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Communication skills

Tools

Dealership management systems

Financial institution integration platforms

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive, Inc. is seeking to hire a Virtual F&I Concierge. This position plays a critical role in supporting retail vehicle transactions by ensuring accurate documentation, compliance, funding, and coordination between Sales, Finance, Accounting, financial institutions, and customers.

The Virtual F&I Concierge serves as a key liaison between dealership Sales teams, Virtual Finance Managers, Accounting, lenders, and customers to support the successful completion of vehicle transactions. This role is responsible for reviewing, processing, and validating deal documentation while ensuring compliance with federal, state, lender, and dealership requirements.

This position requires strong attention to detail, the ability to work in a fast-paced environment, and strong communication skills to resolve documentation and funding issues while supporting a positive customer experience.

Responsibilities

• Support the Virtual Finance process by loading deals into the queue, transitioning customers to the Virtual Finance Manager, and reinforcing products and services presented during the transaction process
• Prepare, review, and process vehicle transaction documents to ensure accuracy, completeness, funding eligibility, and compliance with dealership, lender, federal, and state requirements
• Partner with Sales, Accounting, Virtual Finance Managers, dealership leadership, and financial institutions to support timely deal completion, funding resolution, and operational efficiency
• Monitor finance contracts and proactively resolve funding, documentation, and lender-related issues within established timelines
• Maintain accurate transaction records and supporting documentation
• Ensure all transactions are completed in a legal, ethical, and policy-compliant manner while maintaining productivity standards
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors

Qualifications

• Experience in automotive retail operations, including dealership finance, deal processing, documentation, funding, or accounting support
• Strong understanding of vehicle sales documentation, finance contract processing, lender funding requirements, and dealership compliance standards
• Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Proficiency with dealership management systems and financial institution integration platforms
• Ability to collaborate effectively across departments while maintaining professionalism in a customer-facing environment

Preferred

• Experience supporting:
  • Virtual Finance processes
  • Dealership accounting operations
  • Automotive finance transactions
• Familiarity with lender funding requirements and contract structuring processes

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.