Virtual Fencing Specialist - Field & Diagnostics Expert

Halter; Morrisville (Bucks County); Hybrid; USD 40,667 - 58,096; Full time

Job summary

Halter is seeking a Virtual Fencing Support Specialist to join our Guidance Operations team. You’ll own Tier 2 quality in virtual fencing, diagnose complex issues, and escalate only when Guidance Ops expertise is required.

You’ll spend time on the R&D farm near Morrinsville and occasionally at our Auckland HQ, helping farmers with world-class support. You’ll work across product and farm teams, translating data insights into practical guidance for farmers and Tier 2 colleagues, while gaining

Qualifications

• Experience in customer support or field service.
• Passion for agriculture and farming.
• Excellent communication and problem-solving skills.

Responsibilities

• Own Tier 2 quality in virtual fencing and escalate only when needed.
• Resolve the hardest virtual fencing issues with Guidance Ops.
• Go on-farm visits to observe collar behavior and system performance.
• Collaborate with Customer Experience and Customer teams as the expert in this domain.
• Build playbooks and training to enable Tier 2 to resolve more issues independently.
• Develop deep product knowledge of the collar and virtual fencing system.

Skills

Customer support

Strong communicator

Problem solving

Farming knowledge

Job description

Halter is seeking a Virtual Fencing Support Specialist to join our Guidance Operations team. You’ll own Tier 2 quality in virtual fencing, diagnose complex issues, and escalate only when Guidance Ops expertise is required.

You’ll spend time on the R&D farm near Morrinsville and occasionally at our Auckland HQ, helping farmers with world-class support. You’ll work across product and farm teams, translating data insights into practical guidance for farmers and Tier 2 colleagues, while gaining