Virtual Desktop Infrastructure Engineer

Tata Consultancy Services; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Comprehensive)

Dental & Vision Insurance

Family & Parental Leave

401K Plan

Certification & Training Reimbursement

Vacation, Time Off & Holidays

Job summary

Tata Consultancy Services is seeking a skilled VDI engineer to design, deploy, and support enterprise desktops using Omnissa Horizon and Amazon WorkSpaces across global locations. The role covers Horizon components, AWS infrastructure, AD, MFA, SSO integration, DEM, UAG, image management, and ongoing optimization for security and end-user experience.

You'll collaborate with Cloud, Network, Security, and Service Desk teams, maintain runbooks, and drive automation to ensure high availability and

Qualifications

• Experience administering Omnissa Horizon and Amazon WorkSpaces.
• Strong AWS infrastructure knowledge (EC2, VPC, IAM).
• Experience integrating AD, MFA, SSO for secure access.

Responsibilities

• Design, deploy, administer, and support enterprise VDI environments across global locations.
• Manage Horizon components: Connection Servers, UAG, App Volumes, DEM, Horizon Agents.
• Provision and support persistent and non-persistent desktop pools and user access.
• Administer AWS WorkSpaces provisioning, image deployment, onboarding, lifecycle management.
• Patch, backup, DR testing, and capacity management for VDI.
• Monitor performance, health, and user experience; resolve incidents with SLAs.
• Collaborate with Cloud/Network/Security/Service Desk teams.
• Maintain architecture docs, SOPs, runbooks, and knowledge articles.
• Drive automation and continuous service improvement in VDI.

Skills

Omnissa Horizon Administration

Amazon WorkSpaces Administration

AWS Infrastructure (EC2, VPC, EBS, IAM

UAG, App Volumes & DEM

Active Directory, MFA & SSO Integrated

Job description

Job Description

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.


• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.


• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.


• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.


• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.


• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.


• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.


• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.


• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.


• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.


• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.


• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.


• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.


• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.


• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.


• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Must Have Technical/Functional Skills

• Omnissa Horizon Administration


• Amazon WorkSpaces Administration


• AWS Infrastructure (EC2, VPC, EBS, IAM)


• UAG, App Volumes & DEM


• Active Directory, MFA & SSO Integration

Roles & Responsibilities

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.


• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.


• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.


• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.


• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.


• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.


• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.


• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.


• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.


• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.


• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.


• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.


• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.


• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.


• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.


• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Salary Range-$100,000-$130,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.