Virtual Customer Service Professional( work frrom home)

Re-krut Services; Mather (CA); Remote; USD 12,398 - 19,286; Part time

Job summary

A virtual staffing agency is seeking a Virtual Customer Service Professional to handle inbound calls and resolve client concerns. Candidates should possess excellent communication skills and have at least 3 months of customer service experience. This role offers flexible scheduling opportunities and requires a quiet home office environment. Must be 18 or older and have a high school diploma or equivalent qualification. Computer technical specifications must be met, and applicants will undergo a background check.

Qualifications

• Must be 18+ to apply.
• Minimum 3+ months of customer service, retail, or sales experience preferred.
• Quiet home office with no ambient sounds.

Responsibilities

• Resolve concerns or complaints related to your client.
• Handle inbound calls only, no cold calling or telemarketing.
• Perform basic tasks in a fast-paced environment.

Skills

Excellent listening skills

Strong English communication skills

Ability to multitask

Basic computer skills

Education

High school diploma or equivalency

Secondary education and/or some college

Job description

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10