Virtual Customer Service Professional( work frrom home)

Re-krut Services; Madeline (CA); On-site; USD 12,398 - 19,286; Part time

Job summary

A customer service company seeks a Virtual Customer Service Professional to handle inbound calls and resolve client concerns. This role offers flexible schedules and requires excellent English communication skills, strong multitasking abilities, and at least a high school diploma. Candidates must have a quiet home office, pass a background check, and have basic computer proficiency. The hourly pay ranges from $9.00 to $14.00, based on experience.

Qualifications

• Candidate must be at least 18 years old to apply.
• Requires ability to pass a background check.
• Minimum of 3 months customer service or retail experience preferred.

Responsibilities

• Handle inbound calls only, no cold calling.
• Resolve client concerns or complaints.
• Perform basic math skills and manage time effectively.

Skills

Excellent listening skills

Strong English communication skills (verbal and written)

Multitasking and prioritization

Basic computer skills

Education

High school diploma or equivalency

Some college preferred

Tools

Basic computer (Windows or Mac)

Job description

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10