Virtual Customer Service Professional( work frrom home)

Re-krut Services; United States; On-site; USD 12,398 - 19,286; Full time

Job summary

A customer service company in the United States seeks a Virtual Customer Service Professional. This role offers flexible scheduling with part-time or full-time hours for a 1099 contractor. The ideal candidate has excellent listening and communication skills, and must meet tech specifications for the home office. Pay ranges from $9.00 to $14.00 hourly based on experience. A background check is required, and candidates must be at least 18 years old. Work is inbound call-focused in a quiet environment.

Qualifications

• Must be 18+ to apply.
• Able to perform basic math skills.
• Must be able to pass a background check.

Responsibilities

• Resolve concerns or complaints related to your client.
• Multitask and prioritize in a fast-paced environment.
• Respond to inbound calls only, no cold calling.

Skills

Excellent listening skills

Strong English communication skills (verbal and written)

Basic computer skills including email and documents

Education

High school diploma or equivalency

Some college education preferred

Tools

Dedicated, hard wired phone

Computer meeting specified requirements

Job description

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10