Virtual Customer Service Professional( work from home)

Re-krut Services; Farmington (NM); Remote; USD 12,398 - 19,286; Full time

Job summary

A customer service company is seeking a Virtual Customer Service Professional for a full-time remote position. The role involves resolving client concerns and managing inbound calls with no cold calling required. Candidates must have at least a high school diploma and customer service experience. The position offers flexible scheduling and the potential for a contract arrangement. Pay ranges from $9.00 to $14.00 per hour based on experience, and a quiet home office is required.

Qualifications

• Must be 18+ to apply.
• Ability to perform basic math skills.
• Comfortable with email and document software.

Responsibilities

• Resolve concerns or complaints related to the client.
• Make your own schedules.
• Handle inbound calls only, no cold calling.

Skills

Customer service experience

Multitasking

Basic computer skills

Education

High school diploma or equivalency

Some college education

Job description

Overview

Virtual Customer Service Professional (work from home) - Full-time

Please send resume.

The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week; full-time hours available.

Responsibilities

• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• You’ll make your own schedules
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• Must be able to pass a background check
• A background check is required. (client may ask for drug test)
• Comfortable with basic computer skills including email and documents
• Would like to work PT or FT as a 1099 contractor from home
• A quiet home office place to work. No ambient sounds such as pets or children while working
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi air cards is prohibited
• A dedicated, hard wired phone with no features
• A computer with the following specs:
  • Minimum Hardware: 2 GB RAM – 80 GB HDD – Single Core 1.4 GHz
  • Minimum OS: Windows XP SP3, Windows 7 32/64-bit, and Mac OS 10