Virtual Customer Care Associate

TurboTax; Arlington (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with their tax return software. This flexible remote role offers $18.50 per hour, with potential bonuses during peak support periods. Ideal candidates are enthusiastic about learning and possess strong communication skills to ensure customer satisfaction.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification bonuses

Qualifications

• No specific accounting background is required; however, eagerness to learn is crucial.
• Strong communication skills for assisting customers with TurboTax products.

Responsibilities

• Assist TurboTax customers with questions about products and software.
• Provide clear and empathetic solutions to customer inquiries.

Skills

Communication

Customer Service

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Complete a quick 20-hour certification.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering questions concerning TurboTax products and tax return software. Common questions include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; more hours are welcome¹.
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed in this role, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, drive innovation, and deliver top-notch service is important.