Virtual Customer Care Associate

TurboTax; McKinney (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking dedicated Customer Service Representatives to help customers navigate TurboTax products and software. This role allows for flexible work-from-home options with an hourly wage of $18.50 and opportunities for bonuses. Ideal candidates should possess strong communication skills and a willingness to learn.

Benefits

Certification bonus of $310

Flexible work schedule

Turbo Bonus Boost

Qualifications

• Strong communication skills for assisting customers effectively.
• No specific accounting background required.
• Enthusiasm and eagerness to learn are key.

Responsibilities

• Assist TurboTax customers with inquiries about products and software.
• Provide ongoing support for downloading, logging in, and filing tax returns.
• Work from home and set flexible hours.

Skills

Communication

Customer Service

Enthusiasm

Eagerness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide ongoing support for all these areas.
• Compensation is $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th²
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Set your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; more hours are encouraged
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. Enthusiasm and eagerness to learn are key.
• Strong communication skills for assisting customers effectively and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.