Associate Enterprise Customer Success Manager

Foley Carrier Services LLC; Hartford (CT); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at Foley Carrier Services LLC as an Associate Enterprise Customer Success Manager, where you'll manage enterprise-level client relationships. This role offers a remote work option and emphasizes professional growth along with a strong focus on client engagement and strategic account management.

Benefits

Generous vacation, sick, and personal time off

401K plan with a match

Multiple medical, dental, and vision plan options

Qualifications

• Demonstrated interest in strategic account management.
• Strong communication skills with senior decision-makers.
• Familiarity with Salesforce or similar CRM tools.

Responsibilities

• Manage and oversee a portfolio of enterprise accounts.
• Conduct regular reviews with clients to demonstrate value.
• Act as the primary contact for resolving client issues.

Skills

Strategic account management

Communication skills

Program management

Negotiation skills

Education

Bachelor’s degree in business, management, or a related field

Tools

Salesforce

Job description

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

ASSOCIATE ENTERPRISE CUSTOMER SUCCESS MANAGER

As an Associate Enterprise Customer Success Manager at Foley, you will embark on a comprehensive journey to understand and manage enterprise-level client relationships and contribute to their success using Foley's products and services. This role is designed to develop your skills in strategic account management through hands-on experience and mentorship from senior team members.

This is a REMOTE option- Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

This position comes with a starting base of $50,000 plus a generous quarterly bonus opportunity.

WHAT YOU WILL DO

First 90 Days:

• Acquire a comprehensive understanding of Foley’s products and services, including their potential impact on client businesses.
• Upon joining, may be assigned their own book of business to manage and build client relationships as needed.
• Gain insights into the functions of various Foley teams and understand how their contributions impact client success.

First 6 Months:

• Full Ownership:Manage and oversee a portfolio of enterprise accounts, ensuring all client needs and expectations are met.
• Regular Stakeholder Engagement:Maintain consistent communication with stakeholders at various levels within the client organization.
• Cross-Functional Collaboration:Collaborate with other departments to tailor services that meet client demands and exceed expectations.
• Impact Reviews and ROI Analysis:Conduct regular reviews with clients to demonstrate the value of Foley’s services and discuss strategies to maximize their ROI.
• Upsell and Cross-Sell Opportunities:Identify and capitalize on opportunities to upsell and cross-sell Foley’s products and services.
• Issue Resolution and Support:Act as the primary contact for resolving client issues, providing timely and effective solutions.
• Confidentiality and Compliance:Adhere to Foley’s confidentiality and compliance policies rigorously.

WHAT WE’D LIKE YOU TO HAVE

• Demonstrated interest in strategic account management, particularly in an enterprise setting.
• Strong communication skills with the ability to interact effectively with senior-level decision-makers.
• Basic knowledge of program management, negotiation, and presentation skills.
• Familiarity with Salesforce or similar CRM tools.
• A bachelor’s degree in business, management, or a related field is preferred.

Preferred Skills:

• Eagerness to learn and adapt in a fast-paced environment.
• Ability to build and maintain multi-level relationships.
• Strong analytical skills to assess data and client feedback.

Career Path:This associate position is designed to prepare you for a fully-fledged role as an Enterprise Customer Success Manager.

WHAT YOU’LL LOVE ABOUT FOLEY

The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.

Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.

Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.

Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.

Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.

What We Do, How We Do It

Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.

At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers.

Where We're Headed

We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.

What It's Like to Work with Us

Diving Deep: Become an expert in a niche industry.

Continual Growth: Advance your career and skills.

Lifelong Friends: Build lasting relationships along the way.

We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at www.foleyservices.com

Keywords:

Customer Success Associate

Customer Success Representative

Customer Success Coordinator

Customer Success Specialist

Customer Success Analyst

Account Success Associate

Enterprise Success Coordinator

Client Success Associate

Customer Engagement Associate

Account Manager

Customer Onboarding Specialist

Customer Experience Associate

Relationship Manager