Virtual CSR

LaSalle Network; Chicago (IL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Training program

Career growth

Job summary

LaSalle Network is seeking a highly motivated Virtual Customer Service Representative to join our remote team, handling high-volume inbound calls from patients and healthcare providers. You will explain benefits, coverages, EOBs, and assist with light claims processing to ensure a seamless member experience.

The role requires 2+ years in health plan member services, excellent communication, and a quiet home workspace. Fully remote with provided equipment and training.

Qualifications

• Minimum of 2 years recent experience working with health plan members in a customer service capacity.
• Experience explaining EOBs, benefits, and coverage details.
• Ability to handle high call volumes with professionalism and accuracy.
• Prior experience with commercial insurance and benefits quoting is required.
• Strong internet connection with reliable speeds.

Responsibilities

• Manage a high volume of inbound calls from patients about benefits, coverage, copays, coinsurance, deductibles, and EOBs.
• Provide clear explanations of insurance benefits and benefits quoting.
• Assist with light claims processing tasks.
• Communicate effectively with healthcare providers and members to resolve inquiries.
• Document interactions using specialized software.

Skills

Customer service

Communication skills

Problem solving

Remote work setup

Attention to detail

Job description

We are seeking a highly motivated Virtual Customer Service Representative to join our dynamic team in a fully remote capacity. In this role, you will serve as the frontline support for patients and healthcare providers, delivering exceptional service through high-volume inbound calls and light claims processing.

Key Responsibilities

• Manage a high volume of inbound calls from patients, addressing questions about benefits, coverage, copays, coinsurance, deductibles, and Explanation of Benefits (EOBs).
• Provide clear explanations of insurance benefits, including benefits quoting and benefits overview.
• Assist with light claims processing tasks to ensure seamless member experiences.
• Communicate effectively with healthcare providers and members, offering accurate information and resolving inquiries efficiently.
• Utilize specialized software to document interactions and process information accurately.

Qualifications & Experience

• Minimum of 2 years recent experience working with health plan members in a customer service capacity.
• Demonstrated expertise in explaining EOBs, benefits, and coverage details.
• Proven ability to handle high call volumes with professionalism and accuracy (specific call volume details to be confirmed).
• Prior experience with commercial insurance and benefits quoting is required.
• Strong internet connection with minimum speeds of 25 MBPS download and upload.
• High-speed internet and a quiet, dedicated workspace for remote work.
• Excellent communication skills and problem-solving abilities.

What We Offer

• Competitive hourly rate of $18/hour.
• LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
• Fully remote work environment with equipment provided.
• Flexible scheduling after initial training—training runs from 8:00 AM to 4:30 PM CST, with shift bidding based on performance once training is completed.
• Hours after training can be anytime from 8AM CST - 7PM CST
• Comprehensive training to set you up for success.
• Opportunities for career growth within a leading healthcare solutions company.