VIRTUAL COLLEGE SUCCESS ADVISOR

Bottom Line; United States; Remote; USD 44,000 - 55,000; Full time

Job summary

Bottom Line is a nonprofit partner for degree-aspiring students from first-generation and low-income backgrounds. The Virtual College Success Advisor role is full-time, national, and fully remote, reporting to the National Program Team.

The advisor will support students via SMS and live virtual sessions, coordinate with regional coaches, and help students complete milestones in the DEAL model while maintaining Salesforce documentation.

Qualifications

• Bachelor's degree and work authorization.
• 1-2 years of related work experience.
• Fluency in a language other than English is a plus.
• Experience with virtual student advising is a plus.

Responsibilities

• Monitor student messaging and provide live virtual support via video calls and chats.
• Guide students through DEAL milestones: Degree, Employability, Affordability, Life Skills.
• Assist with enrollment, paying balances, resume creation, and financial aid forms.
• Coordinate with regional coaches for in-person interventions and document handoffs in Salesforce.
• Support summer melt campaigns to secure fall enrollment.

Skills

Communication skills

Empathy

Time management

Student coaching

Education

Bachelor's degree

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VIRTUAL COLLEGE SUCCESS ADVISOR

Full Time National Office, US

3 days ago Requisition ID: 1192

Salary Range: $44,300.00 To $54,700.00 Annually

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college.

We serve students from 9 th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.

When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

What You Will Do:

The Virtual Success Advisor is a national role responsible for supporting college students from first-generation and low-income backgrounds through Bottom Line's virtual advising model.

Reporting to the Senior Program Manager on the National Program Team, this role spearheads Bottom Line's hybrid advising approach, serving students through customized content delivered via SMS and supplemented by live, virtual sessions when escalation requires more nuanced guidance.

The Virtual Success Advisor is part of a connected national and regional team. When a student's situation calls for in-person intervention, the advisor partners with the regional Success Coach so the student is seen and supported.

As Bottom Line scales toward our 2030 ambition of serving 20,000 students , the Virtual Success Advisor is the human anchor of our scaled advising support layer.

Direct Student Support – 70%

• Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats
• Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to:
• Enrolling in classes
• Paying semester balance
• Creating a professional resume
• Completing financial aid applications
• Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary
• Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to:
• Finalizing outstanding financial aid issues (verification, institutional forms, etc.)
• Paying fall balance or creating a payment plan
• Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.)
• Accessing work study and other campus resources
• Coordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless.
• Provideresponsivesupporttostudentsviaacommunaladvisingmodelthatcombines technology and live virtual support.

Data Entry – 5%

• Track and record student progress, using bothquantitative and qualitative measures
• EnterdataandmeetingnotesintoCRMwithin2businessdaysofastudentinteractionor status change
• Maintain accurate student contact in formation in the student CRM

Secondary Responsibilities:

Organizational Support – 5%

• Represent the Bottom-line brand in a positive light, and take actions to increase brand awareness throughout the community
• Support planning and staffing blueprint Program events, including but not limited to recruitment presentations, annual Recognition Night, and career events
• Additional program support as assigned by supervisor

Duties, responsibilities, and activities may change at any time with or without advanced notice.

Work Schedule:

This is a full-time (40 hours per week) position. Work schedules are structured around student needs and may include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.

Direct Reports:

None

Expected Travel:

Minimal . This is a fully virtual role. Occasional travel may be required for team gatherings, organizational events, or in-person student events as needed.

Who Should Apply:

If you meet the qualifications below, you should apply.

Required:

• Bachelor's degree and work authorization
• 1-2 years of related work experience
• Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
• Experience developing trusting relationships with students, and coaching them toward goals
• Demonstrated ability to craft and customize messages that inspire action among first-generation college students
• Fluency in a language other than English a plus
• Experience with virtual student advising a plus