Virtual Clinical Programs Lead & Quality Assurance

Medium; Austin (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Everlywell seeks a Clinical Program and Quality Manager to lead virtual clinical operations across RN/MA programs, ensuring safety, quality, and compliance. You will manage supervision, audits, training, and longitudinal program improvements in a fast-paced digital health environment.

Ideal candidates will have RN licensure, 5+ years in clinical roles with telehealth experience, and a track record of KPI-driven leadership and process optimization.

Qualifications

• Registered Nurse with current license; virtual/telehealth experience preferred.
• Experience leading clinical teams or large cohorts in high-volume settings.
• Proven ability to design and manage QA, chart audits, and documentation reviews.
• Strong program operations, workforce coordination, and KPI-driven management.
• Comfort with multiple technologies (Athena, Healthie, Salesforce, Zendesk).

Responsibilities

• Oversee RN/MA program and team operations; manage capacity planning and scheduling.
• Monitor clinical KPIs and coordinate with Analytics for reporting.
• Own quality assurance, chart audits, documentation review, and education initiatives.
• Lead onboarding, training, and ongoing competency checks for clinical staff.
• Coordinate RN/MA recruitment, onboarding, and staffing with vendors.

Skills

RN/MA program ops leadership

Staff supervision

HIPAA compliance

Quality assurance

Clinical education & training

Program operations

KPI-driven management

Virtual/telehealth experience

Education

Bachelor's Degree in Nursing

Tools

Athena

Healthie

Salesforce

Zendesk

Twilio

Slack

Google Docs

Job description

Everlywell seeks a Clinical Program and Quality Manager to lead virtual clinical operations across RN/MA programs, ensuring safety, quality, and compliance. You will manage supervision, audits, training, and longitudinal program improvements in a fast-paced digital health environment.

Ideal candidates will have RN licensure, 5+ years in clinical roles with telehealth experience, and a track record of KPI-driven leadership and process optimization.