Remote Clinical Programs & Quality Manager

Everlywell; Austin (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

Everlywell is seeking a Clinical Program and Quality Manager to lead virtual clinical operations, ensuring high-quality care and compliant documentation across programs. The role supervises RN/MA teams, manages capacity, and drives KPI-based improvements in a fast-paced telehealth environment.

The ideal candidate is an RN with 5+ years of clinical experience, proven QA/chart-audit leadership, and adept at coordinating cross-functional teams using Epic, Salesforce, and other healthcare tech.

Qualifications

• Bachelor's Degree in Nursing and RN licensure with telehealth experience preferred.
• 5+ years of professional clinical work and virtual/telehealth exposure.
• Proven ability to lead clinical teams and oversee QA/chart audits.
• Experience with clinical documentation standards and CMS/HEDIS compliance.
• Strong program operations experience and KPI-driven management.

Responsibilities

• Oversee RN/MA program operations and team supervision, including scheduling and performance reviews.
• Monitor clinical KPIs and trigger corrective actions with leadership.
• Own quality assurance, chart audits, and documentation-review programs.
• Deliver onboarding, training resources, and ongoing education for clinical teams.
• Lead recruitment, onboarding, and training for RN/MA staff via vendor partners.
• Coordinate patient education and care coordination in a telehealth network.
• Ensure HIPAA/privacy compliance and adherence to internal/external standards.
• Collaborate with Analytics, Network Ops, and leadership to optimize performance.

Skills

Broader clinical environment

HIPAA regulations

Clinical documentation standards

Quality improvement principles

Adult learning methods

HCC coding principles

MS Office

Athena

Healthie

Salesforce

Zendesk

Twilio

Slack

Google Docs

Quality monitoring

Education

Bachelor's Degree in Nursing

Licensed RN (compact/multistate preferred)

5+ years clinical/nursing experience

2+ years leading clinical teams

Experience owning QA/chart-audit programs

Program operations & KPI management

Job description

Everlywell is seeking a Clinical Program and Quality Manager to lead virtual clinical operations, ensuring high-quality care and compliant documentation across programs. The role supervises RN/MA teams, manages capacity, and drives KPI-based improvements in a fast-paced telehealth environment.

The ideal candidate is an RN with 5+ years of clinical experience, proven QA/chart-audit leadership, and adept at coordinating cross-functional teams using Epic, Salesforce, and other healthcare tech.