Virtual Clinical Educator

Inizio Engage; Northern (KY); Hybrid; USD 34,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company-paid holidays

Parental leave

Recognition programs

Job summary

Inizio Engage is hiring a Virtual Clinical Educator to deliver remote education to patients, caregivers and healthcare professionals across the United States. You will present disease-state information, therapy and device training, and support medication adherence through virtual programs and seminars.

The role requires an active US RN license, an associates or higher degree, strong communication, organization and multitasking skills, and reliable home internet for video conferencing.

Qualifications

• Active US RN license.
• Healthcare education experience or related field preferred.
• Strong communication with patients, caregivers and professionals.

Responsibilities

• Provide inbound/outbound disease-state educational support to customers.
• Deliver therapy and device education including injection/infusion training as needed.
• Present virtual educational programs to Healthcare Professionals and patients.
• Join frequent meetings without disruption and maintain quality service.
• Enroll patients into educational seminars and provide local resources.

Skills

Effective communication

Interpersonal skills

Organizational skills

Call center tech proficiency

multitasking

Education

Associates/Bachelors/BSN

Tools

Call Center Software

Video conferencing tools

Job description

## Virtual Clinical EducatorApply: United States - Remote: Full time: Posted Today: JR36696Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.This is your opportunity to join Inizio Engage and represent a top biotechnology company!**Why You’ll Love Working Here**We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:* Competitive pay that recognizes your experience, expertise, and impact* Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave* Company-paid holidays so you can rest, recharge, and focus on what matters most* Recognition programs, contests, and awards that celebrate your contributions* Continuous growth opportunities through learning, leadership development, and career advancement support* A collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:* Best Place to Work in BioPharma — 2022, 2023, 2025* Certified Great Place to Work — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732**What will you be doing?*** To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company* Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique* To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures* Ability to join frequent meetings and calls without disruption or disconnecting* Conducting outbound medication adherence support to patients and or caregivers* Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease* Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment* To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable* To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials* To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe* Develop and strengthen relationships with key customers* To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio* To constantly consider new and innovative approaches that potentially develop new partnership opportunities* Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting* Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team* Maintain all company equipment and materials in accordance with company instructions* Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.* Perform other duties as requested.**What do you need for this position?*** Current US RN License* Associates Degree/Bachelors/BSN or equivalent work related experience* Preferred minimum of 3 years’ experience working in a specific disease state or related field* Demonstrate effective and professional communication* Excellent interpersonal skills with pleasant telephone manner and articulate phone voice* Competency with Call Center Telephone Technology* Demonstrable organizational skills* A self-starter with high personal motivation* Ability to manage multiple tasks* Evidence of continual professional development and a desire to update professional knowledge base regularly* Must have stable, reliable, high speed home internet.* Must have a designated separate home office space that is quiet and away from distractionsThe base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.