Virtual Clinical Educator

Inizio Engage; United States; Remote; USD 35,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision

401(k) with company match

Disability and life insurance

Paid holidays

Career growth

Recognition programs

Job summary

Inizio Engage is seeking a qualified Registered Nurse to deliver virtual or telephonic educational support to patients, caregivers, and healthcare professionals in collaboration with Amgen. You will provide disease-state education, training on therapies and devices, and participate in webinars and outreach while adhering to client procedures and company policies.

A dedicated home office and reliable internet are required.

Qualifications

• Current US RN license required.
• Associates degree, BSN or higher, or equivalent work-related experience.
• Preferred minimum 3 years’ experience in a disease state or related field.
• Demonstrate effective and professional communication.
• Excellent interpersonal skills with pleasant telephone manner.
• Competency with call center technology.
• Strong organizational skills.
• Self-starter with high motivation.
• Ability to manage multiple tasks.
• Stable, high-speed home internet and a dedicated home office space.

Responsibilities

• Provide inbound or outbound non-promotional disease-state education to identified customers.
• Present virtual educational programs to healthcare professionals, patients, caregivers, or other identified customers.
• Join frequent meetings and calls without disruption.
• Conduct outbound medication adherence support to patients or caregivers.
• Enroll patients or caregivers into educational seminars or provide local resource information.
• Maintain quality and adhere to scripts while using video conferencing tools.
• Attend training courses and complete competency assessments as required.
• Develop and strengthen relationships with key customers.
• Support cross-sector services as determined by client or Inizio.
• Complete administrative responsibilities such as daily updates and time reporting.
• Attend local and national meetings to stay informed.

Skills

Effective communication

Interpersonal skills

Organizational skills

Self-motivation

Multitasking

Stable home internet

Education

RN license (US)

Associates/Bachelors/BSN or equivalent

Tools

Call Center Telephone Technology

Job description

Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
• Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
• To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
• Ability to join frequent meetings and calls without disruption or disconnecting
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• Current US RN License
• Associates Degree/Bachelors/BSN or equivalent work related experience
• Preferred minimum of 3 years’ experience working in a specific disease state or related field
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions

The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.