Medical Information Specialist II

Inizio Engage; Northern (KY); Hybrid; USD 47,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Disability insurance

Life insurance

Paid time off

Parental leave

Company holidays

Job summary

Inizio Engage is seeking a frontline specialist to provide virtual or telephonic support to identified clients, including patients and healthcare professionals, delivering drug and device information within HIPAA-compliant guidelines.

You'll document requests, conduct study compliance calls, enroll participants in seminars, support patients in programs, and maintain data accuracy across program databases, while upholding confidentiality and quality standards.

Qualifications

• Current US healthcare professional license: RN.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Ability to join frequent meetings and calls without disruption.
• Competency with Call Center Telephone Technology.
• Ability to work both independently and within a group setting.
• At least one year of experience in healthcare or pharmaceuticals preferred.

Responsibilities

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with guidelines and regulations.
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
• Enroll participants in educational seminars.
• Provide patient support to patients enrolled in Patient Support Programs.
• Collect demographic data and disposition for product, sample and literature fulfillment.
• Maintain quality and productivity standards for all client programs; adhere to scripts and guidelines.
• Capture information in program databases accurately.
• Exhibit effective communication and tele-management skills.
• Converse with callers empathetically and explain medical terminology clearly when needed.
• Show flexibility to perform administrative and non-telecommunication duties as needed.
• Adhere to all company policies and SOPs.
• Possess organizational skills to juggle multiple projects.
• Safeguard patient privacy per HIPAA guidelines.
• Update and submit resumes upon audit requests.

Skills

RN license

Verbal communication

Written communication

Listening skills

Camera/keyboard proficiency

Independent worker

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience, expertise, and impact Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions Continuous growth opportunities through learning, leadership development, and career advancement support A collaborative culture where your ideas are valued and your work makes a difference We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
• Enroll participants in educational seminars
• Provide patient support to patients enrolled in Patient Support Programs
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Update and submit resume upon requests for audits
• Other duties as assigned

What do you need for this position?

• Current US healthcare professional license: RN
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Ability to join frequent meetings and calls without disruption or disconnecting
• Competency with Call Center Telephone Technology
• Pleasant telephone manner
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally
• At least one year of experience in healthcare or pharmaceuticals is strongly preferred
• Provides value and demonstrates Leadership (individual program leadership to determine specifics)

The base pay range for this position is $33.60/hr – $62.40/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team. Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.