Clinic Coordinator - Hybrid

Optum; Cypress (CA); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

OptumCare in Cypress, CA is seeking a Clinic Coordinator for a hybrid role that supports central clinic operations and patient care across regions. You will help ensure complete patient information in the EMR, prep for visits, and coordinate with the care team to deliver efficient, quality care.

The position involves regional travel to multiple clinics, three in-office days per week, and collaboration with multidisciplinary teams.

Qualifications

• High School Diploma or GED.
• 1+ years of health care or customer service with solid communication skills.
• Proven knowledge of healthcare industry, roles and terminology.
• Experience with EMR computer applications.
• Proven knowledge of general office procedures.
• Basic level proficiency in Microsoft Office.
• Ability to travel to multiple work locations.

Responsibilities

• Ensure patient information is available in EMR prior to visits.
• Review charts for last visits, gaps, and recent hospital discharges.
• Initiate pre-visit calls to prepare patients for appointments.
• Prepare visits, reconcile data, and generate standing orders in EMR.
• Follow up on referrals and coordinate with other departments.
• Document medication refill requests and changes in EMR.
• Coordinate care planning with the multidisciplinary team.
• Participate in care team meetings and schedule appointments as needed.

Skills

Communication

Customer service

Office procedures

Travel readiness

Education

High School Diploma/GED

Medical Assisting Certification

Tools

EMR software

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Clinic Coordinator - Hybrid (2381799)

Clinic Coordinator - Hybrid - 2381799

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Clinic Coordinator is responsible for the completion of processes and protocols that support efficient and effective patient care. As a member of the central clinic operations support team, they provide support to designated region(s). Contribute to day-to-day patient care through central care coordination, patient outreach, specialty care coordination, and system navigation. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Coordinators will work from a regional administrative office and may occasionally travel to a clinic within the region.

If you are located in Cypress. CA, you will follow a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Engage in activities to ensure all needed patient information is available in the EMR prior to the patient’s visit, including:
• Complete chart review and necessary preparations of patient record for designated care team prior to visit
• Review patient's chart for various items, including:
  • Last visit note for additional needs or follow-ups, including consult and surgical notes, imaging, and lab results that are not documented
  • Open quality care gaps and HEDIS measures
  • Recent hospital discharge
• Initiate and conduct calls to patients prior to appointment date to prepare patients for visit, including:
  • Confirm appointment, reason for the visit, review prescription refill requests, and determine if they have new medical records since last visit
• Complete visit preparation activities ahead of patient visit, including:
  • Reconcile data across operational systems and add supplemental data
  • Generate standing orders in EMR as applicable
  • Conduct follow up on referrals associated with open care gaps, hospital discharges or other open items ahead of the patient visit
  • Send tasks for completion to other departments, request medical records when needed from hospitals, ERs, UCs, labs and other health services providers
  • Document medication refill requests, if applicable
  • Document changes in EMR
• Manage pursuit lists and conduct outreach to patients as needed
• Other:
  • Participate in planning, coordinating, and scheduling care in conjunction with the multidisciplinary team in accordance with the Plan of Care
  • Facilitate and / or participate care team meetings
  • Review status of appointment with Community Volunteer Coordinator and schedule appointments as needed
  • Perform other duties and assignments as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of health care or customer service work experience with solid communication skills
• Proven working knowledge of the healthcare industry, roles, and terminology
• Experience with EMR computer applications
• Proven working knowledge of general office procedure
• Basic level proficiency in Microsoft Office
• Ability to travel to multiple work locations

Preferred Qualifications:

• Medical Assisting Certification
• Experience with medical insurance
• Proven excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• Ability to work in a fast-paced environment
• Ability to work collaboratively with various groups to achieve specific team goals
• Ability to work independently and as a team and maintain good judgment and accountability
• Proven solid organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.