Virtual Care Coach: Drive Health & Behavior Change

Teladoc Health, Inc.; Alabama; Hybrid; USD 32,000 - 54,000; Full time

Job summary

Teladoc Health, Inc. is seeking a Connected Care Coach to proactively contact identified members to drive behavior changes and positively impact clinical outcomes.

The role emphasizes using a coaching approach aligned with motivational interviewing to help members self-manage chronic conditions while maintaining thorough documentation and supporting operations. Ideal candidates have a Bachelor’s degree or related certifications, 2+ years in healthcare delivery, and strong communication skills.

Qualifications

• Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification.
• 2+ years experience in a healthcare delivery or related environment.
• Excellent written and verbal communication skills.
• Spanish and English bilingual preferred.
• Exceptional time management and organizational skills.
• Analytical and critical thinking; able to work autonomously.
• Customer service and interpersonal skills for high-quality member experience.
• Able to learn and use MS Word, Excel, PowerPoint, Outlook 365, Teams, SharePoint, OneDrive, Salesforce, Jira.

Responsibilities

• Outreach to members to drive behavior change and impact outcomes.
• Engage with members via phone, email, text, virtual apps, and coaching conversations.
• Use motivational interviewing to empower self-management of chronic conditions.
• Refer members to education/support per care guidelines.
• Maintain accurate case documentation per Teladoc Health standards.
• Complete administrative duties for smooth operation.
• Support corporate initiatives and special projects (5%).

Skills

Excellent written and verbal

Bilingual Spanish and English

Education

Bachelor’s Degree in relevant discipline

MA/EMT/Paramedic certification

Tools

MS Word

Excel

PowerPoint

Outlook 365

Microsoft Teams

SharePoint

OneDrive

Salesforce

Jira

Job description

Teladoc Health, Inc. is seeking a Connected Care Coach to proactively contact identified members to drive behavior changes and positively impact clinical outcomes.

The role emphasizes using a coaching approach aligned with motivational interviewing to help members self-manage chronic conditions while maintaining thorough documentation and supporting operations. Ideal candidates have a Bachelor’s degree or related certifications, 2+ years in healthcare delivery, and strong communication skills.