Connected Care Coach

Teladoc Health, Inc.; Alabama; Hybrid; USD 32,000 - 54,000; Full time

Job summary

Teladoc Health, Inc. is seeking a Connected Care Coach to proactively contact identified members to drive behavior changes and positively impact clinical outcomes.

The role emphasizes using a coaching approach aligned with motivational interviewing to help members self-manage chronic conditions while maintaining thorough documentation and supporting operations. Ideal candidates have a Bachelor’s degree or related certifications, 2+ years in healthcare delivery, and strong communication skills.

Qualifications

• Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification.
• 2+ years experience in a healthcare delivery or related environment.
• Excellent written and verbal communication skills.
• Spanish and English bilingual preferred.
• Exceptional time management and organizational skills.
• Analytical and critical thinking; able to work autonomously.
• Customer service and interpersonal skills for high-quality member experience.
• Able to learn and use MS Word, Excel, PowerPoint, Outlook 365, Teams, SharePoint, OneDrive, Salesforce, Jira.

Responsibilities

• Outreach to members to drive behavior change and impact outcomes.
• Engage with members via phone, email, text, virtual apps, and coaching conversations.
• Use motivational interviewing to empower self-management of chronic conditions.
• Refer members to education/support per care guidelines.
• Maintain accurate case documentation per Teladoc Health standards.
• Complete administrative duties for smooth operation.
• Support corporate initiatives and special projects (5%).

Skills

Excellent written and verbal

Bilingual Spanish and English

Education

Bachelor’s Degree in relevant discipline

MA/EMT/Paramedic certification

Tools

MS Word

Excel

PowerPoint

Outlook 365

Microsoft Teams

SharePoint

OneDrive

Salesforce

Jira

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes.

Essential Duties and Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
• Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
• Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
• Refer members for support and education for conditions as needed based on clinical care guidelines.
• Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
• Complete administrative duties essential for smooth operation
• Support corporate initiatives and special projects as needed (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications

Expected for Position

• Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification
• 2+ years experience in a healthcare delivery or related environment
• Excellent written and verbal communication skills

Preferred for Position

• Exceptional time management and organizational skills
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
• Bilingual Spanish and English, preferred

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Compensation and Benefits

The base salary range for this position is $24 - $26/hr.

• In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.
• Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.
• This information is applicable for all full-time positions.
• During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period.
• In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.
• This applies to full-time positions only.
• If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Our mission is to empower all people everywhere to live their healthiest lives.