Virtual Care Access Concierge( RN )-Telehealth-1

C002 Medical University Hospital Authority (MUHA); Charleston (SC); Vor Ort; USD 48.000 - 83.000; Vollzeit

Zusammenfassung

Medical University Hospital Authority (MUHA) seeks a Virtual Care Access Concierge – Registered Nurse (RN) to guide patients from virtual visits to appropriate next steps, ensuring continuity of clinical information and smooth handoffs.

Under the Telehealth Nurse Manager, you will remove friction in care transitions, coordinate reminders and follow-ups, and collaborate with ambulatory clinics and EDs to ensure timely access and ongoing patient care.

Aufgaben

• Function as a patient/family advocate, demonstrating a care, compassionate approach.
• Implement discharge plans and coordinate patient and clinical reminders, scheduling follow-up visits, and ensure warm hand-off of patient and clinical context to the next level of care.
• Liaison with ambulatory clinics, Free Standing EDs

Jobbeschreibung

Job Description Summary

The Virtual Care Access Concierge – Registered Nurse (RN) reports to the Telehealth Nurse Manager of Telehealth Centralized Support/Virtual Specialty. Under general supervision and in collaboration with the interdisciplinary team, this concierge role ensures patients requiring escalation from a virtual visit receive a seamless transition to the appropriate next level of care without being lost during the handoff. This role removes friction from care transitions, reduces patient effort, and improves timely access while maintaining continuity of clinical information. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004953 SYS - Virtual First Teleconsultation Pay Rate Type Hourly Pay Grade Health-28 Scheduled Weekly Hours 40 Work Shift Job Description Job Responsibility: Utilize the nursing process to serve as a patient liaison to assist patients and caregivers in scheduling within the complex healthcare system.

Success Criteria

• Function as a patient/family advocate demonstrating a care, compassionate approach.
• Implement discharge plans and coordinate patient and clinical reminders, scheduling follow-up visits, and ensure warm hand-off of patient and clinical context to the next level of care.
• Liaison with ambulatory clinics, Free Standing EDs