Virtual Banking Support Agent

Alabama One; Tuscaloosa (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Alabama One is seeking a Contact Center Agent to guide and support members across multiple channels, including phone, text, email, and online chat. The role emphasizes delivering exceptional customer service and leveraging digital banking tools to address inquiries efficiently.

The ideal candidate demonstrates strong communication skills, technical aptitude, and a proactive approach to learning Alabama ONE procedures and policies while assisting members with various banking needs.

Qualifications

• High School Diploma or GED, plus prior experience in customer service or call center.
• Strong passion for delivering exceptional customer service.
• Effective verbal and written communication skills.
• High level of technical proficiency and ability to multitask while assisting members.

Responsibilities

• Assist members via phone, text, email, and online chat to address banking needs.
• Provide guidance on Digital Banking, Telephone Banking, and Debit/Credit Card maintenance.
• Resolve account-related questions and issues to ensure a seamless member experience.
• Utilize Alabama ONE tools, resources, and policies to offer accurate information and proactive service.

Skills

Communication skills

Technical proficiency

Multitasking

Education

High School Diploma or GED

Job description

Alabama One is seeking a Contact Center Agent to guide and support members across multiple channels, including phone, text, email, and online chat. The role emphasizes delivering exceptional customer service and leveraging digital banking tools to address inquiries efficiently.

The ideal candidate demonstrates strong communication skills, technical aptitude, and a proactive approach to learning Alabama ONE procedures and policies while assisting members with various banking needs.