Banking Advisor | Contact Center Specialist

Regions Bank; Birmingham (AL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical/Dental/Vision

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, seeks a full-time Contact Center Banker to support customers with questions, problems, and solutions while building banking knowledge. Training and mentoring are provided to grow within the company.

Role emphasizes customer-first service, guidance on banking products, and applying core values in daily conversations. Training schedule includes in-office and remote elements with emphasis on teamwork and quality service.

Qualifications

• High school diploma or GED required.
• Onboarding includes three weeks of instructor-led training and two to four weeks on-the-job training.
• Ability to observe and interpret on-screen text and images.
• Ability to communicate verbally using headset or mic.
• Proficient keyboard and mouse operation.
• Ability to work at a computer for extended periods.

Responsibilities

• Answer questions, solve problems, and provide solutions for a seamless banking experience.
• Be the expert on a wide range of banking products and services to guide customers.
• Put the customer first and apply core values in everyday conversations.

Skills

Excellent communication

Customer service

Multi-tasking

Problem solving

Flexible schedule

Computer literacy

Verbal/written English

Education

High school diploma or GED

Tools

Headset use

Job description

Regions Bank in Hoover, Alabama, seeks a full-time Contact Center Banker to support customers with questions, problems, and solutions while building banking knowledge. Training and mentoring are provided to grow within the company.

Role emphasizes customer-first service, guidance on banking products, and applying core values in daily conversations. Training schedule includes in-office and remote elements with emphasis on teamwork and quality service.