Contact Center Agent I

Alabama-ONE-Credit-Union; Tuscaloosa (AL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Alabama ONE Credit Union is seeking a Contact Center Agent to assist members via the remote branch experience. You will handle inbound calls, text, chat, and secure messaging, and help with routine account questions and transactions.

The role requires strong customer service, clear written and verbal communication, and the ability to operate multiple banking systems. Prior experience in a financial institution is preferred. This position supports multiple Alabama locations in a hybrid work setup.

Qualifications

• High school diploma or GED required; prior customer service/call center experience preferred.
• Strong communication skills, both written and verbal, and a professional demeanor.
• High technical proficiency and ability to operate multiple computer systems.

Responsibilities

• Utilize phone system, text, chat, and secure messaging to assist members with banking needs.
• Provide guidance and information about Alabama ONE products and services.
• Participate in ongoing learning to stay current with Alabama ONE policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Tech proficiency

Education

High school diploma or GED

Tools

Banking systems

Job description

Various/Hybrid

Description

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.

Responsibilities

• Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
• Provides guidance and information to members regarding products and services.
• Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
• Other duties as assigned.

Requirements

• High School Diploma or GED and previous customer service or call center experience are required.
• The ideal candidate will be passionate about providing exceptional, professional customer service.
• Must be able to communicate effectively verbally and in writing.
• High technical proficiency, and the ability to operate various computer systems.
• Experience working in a financial institution is strongly preferred.

This position location will vary:

• Birmingham
• Tuscaloosa
• Montgomery
• Linden
• Southside
• McIntosh