Virtual Banking Concierge — Video Teller

INB, N.A.; Springfield (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

INB, N.A. in Springfield, IL seeks an Interactive Video Teller to serve as the virtual gateway for customers. You will engage with clients through our Interactive Video Teller technology, delivering a personalized and seamless banking experience.

The ideal candidate has strong customer service, clear communication, and comfort with technology. This in-office role offers full benefits and growth opportunities within a community-focused bank.

Qualifications

• High school diploma or equivalent; 6–12 months of cash handling or customer service experience.

Responsibilities

• Greeting customers with a smile and warm tone to provide world-class service.
• Execute banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more.
• Identify customer needs and proactively recommend banking products and services that align with their financial goals.
• Act as a troubleshooter by resolving customer inquiries and concerns with poise.
• Communicate clearly and build trust with customers as the face of the bank.
• Become proficient with Interactive Video Teller technology to ensure seamless interactions.

Skills

Video presence

Communication skills

Customer service

Banking knowledge

Problem-solving

Tech-savvy

Education

High school diploma or equivalent

Job description

INB, N.A. in Springfield, IL seeks an Interactive Video Teller to serve as the virtual gateway for customers. You will engage with clients through our Interactive Video Teller technology, delivering a personalized and seamless banking experience.

The ideal candidate has strong customer service, clear communication, and comfort with technology. This in-office role offers full benefits and growth opportunities within a community-focused bank.