Interactive Video Teller

INB, N.A.; Springfield (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

INB, N.A. in Springfield, IL seeks an Interactive Video Teller to serve as the virtual gateway for customers. You will engage with clients through our Interactive Video Teller technology, delivering a personalized and seamless banking experience.

The ideal candidate has strong customer service, clear communication, and comfort with technology. This in-office role offers full benefits and growth opportunities within a community-focused bank.

Qualifications

• High school diploma or equivalent; 6–12 months of cash handling or customer service experience.

Responsibilities

• Greeting customers with a smile and warm tone to provide world-class service.
• Execute banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more.
• Identify customer needs and proactively recommend banking products and services that align with their financial goals.
• Act as a troubleshooter by resolving customer inquiries and concerns with poise.
• Communicate clearly and build trust with customers as the face of the bank.
• Become proficient with Interactive Video Teller technology to ensure seamless interactions.

Skills

Video presence

Communication skills

Customer service

Banking knowledge

Problem-solving

Tech-savvy

Education

High school diploma or equivalent

Job description

Description

Please note: This is an in-office position located in Springfield, IL.

About Us:

At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Position Overview:

As an Interactive Video Teller, you will serve as the virtual gateway to INB for our valued customers. You'll engage with them through our cutting-edge Interactive Video Teller technology, providing a personalized and seamless banking experience.

Why Join Us:

• Innovative Environment: Be part of a forward-thinking team that's shaping the future of banking.
• Career Growth: We invest in our employees' development, offering opportunities for career advancement.
• Competitive Compensation: Enjoy a competitive salary and benefits package.
• Community Impact: Contribute to our mission of empowering individuals and businesses in our community.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities:

• Exceptional Customer Service: Our customers are at the heart of everything we do. You’ll provide world-class service by greeting customers with a smile and warm tone. You'll embody the essence of exceptional customer service, ensuring each interaction is memorable and positively impactful.
• Transaction Processing: Execute various banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more. Your efficiency will define our customers' banking experience.
• Product and Service Guidance: Identify customer needs and proactively recommend banking products and services that align with their financial goals. Your knowledge and expertise will empower our customers to make informed decisions.
• Problem Solving: Act as a troubleshooter by resolving customer inquiries, addressing concerns, and solving problems with poise and professionalism.
• Clear and Articulate Communication: Your well-spoken and articulate communication style will be key in building trust and rapport with our customers. You'll be the voice and face of our bank.
• Technology Proficiency: Become a master of our Interactive Video Teller technology, ensuring seamless video interactions and trouble-free transactions.
• Perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications:

• Excellent Video Presence: Your video presence should exude confidence and professionalism. Exceptional Communication Skills: Be articulate, with the ability to convey complex information clearly and concisely.
• Customer-Centric Approach: A passion for delivering top-notch customer service is non-negotiable.
• Banking Knowledge: Familiarity with banking products and services is a plus, but we'll provide comprehensive training.
• Problem-Solving Skills: The ability to think on your feet and provide effective solutions is essential.
• Tech-Savvy: Comfort with technology and a willingness to learn and adapt to new systems.

Education and/or Experience

High school degree or equivalent required; Six months to one year of related experience and/or training required in the area of cash handling or customer service.

Knowledge, Skills, and Abilities

Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Self-Starter: Inspired to perform without outside help.

Mathematical Skills

Requires the ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Requires ability to use good judgement in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.

Computer Skills

To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Salary:

$16.00 per hour

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal