Interactive Video Teller
INB, National Association
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
INB, N.A. is seeking an Interactive Video Teller to serve as the virtual gateway for customers in Springfield, IL. You will engage clients through cutting-edge video technology, delivering a personal and seamless banking experience.
This in-office role requires a friendly, professional presence and the ability to guide customers on products while mastering our Interactive Video Teller system. Training is provided, with a focus on customer service excellence.
Qualifications
- Requires high school diploma or equivalent and 6–12 months of related experience in cash handling or customer service.
- Excellent communication skills and professional video presence.
- Willingness to learn banking systems and Interactive Video Teller technology.
Responsibilities
- Provide world-class service greeting customers with a smile and warm tone.
- Process deposits, withdrawals, transfers accurately.
- Guide customers on banking products and services.
- Resolve inquiries and troubleshoot issues with poise.
- Communicate clearly as the voice of the bank.
- Master Interactive Video Teller technology and ensure smooth transactions.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
Please note: This is an in-office position located in Springfield, IL.
At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.
Please note: This is an in-office position located in Springfield, IL.
At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.
As an Interactive Video Teller, you will serve as the virtual gateway to INB for our valued customers. You'll engage with them through our cutting-edge Interactive Video Teller technology, providing a personalized and seamless banking experience.
- Innovative Environment: Be part of a forward-thinking team that's shaping the future of banking.
- Career Growth: We invest in our employees' development, offering opportunities for career advancement.
- Competitive Compensation: Enjoy a competitive salary and benefits package.
- Community Impact: Contribute to our mission of empowering individuals and businesses in our community.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional Customer Service: Our customers are at the heart of everything we do. You’ll provide world-class service by greeting customers with a smile and warm tone. You'll embody the essence of exceptional customer service, ensuring each interaction is memorable and positively impactful.
- Transaction Processing: Execute various banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more. Your efficiency will define our customers' banking experience.
- Product and Service Guidance: Identify customer needs and proactively recommend banking products and services that align with their financial goals. Your knowledge and expertise will empower our customers to make informed decisions.
- Problem Solving: Act as a troubleshooter by resolving customer inquiries, addressing concerns, and solving problems with poise and professionalism.
- Clear and Articulate Communication: Your well-spoken and articulate communication style will be key in building trust and rapport with our customers. You'll be the voice and face of our bank.
- Technology Proficiency: Become a master of our Interactive Video Teller technology, ensuring seamless video interactions and trouble-free transactions.
- Perform other duties as assigned.
This job has no supervisory responsibilities.
- Excellent Video Presence: Your video presence should exude confidence and professionalism. Exceptional Communication Skills: Be articulate, with the ability to convey complex information clearly and concisely.
- Customer-Centric Approach: A passion for delivering top-notch customer service is non-negotiable.
- Banking Knowledge: Familiarity with banking products and services is a plus, but we'll provide comprehensive training.
- Problem-Solving Skills: The ability to think on your feet and provide effective solutions is essential.
- Tech-Savvy: Comfort with technology and a willingness to learn and adapt to new systems.
High school degree or equivalent required; Six months to one year of related experience and/or training required in the area of cash handling or customer service.
Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Self-Starter: Inspired to perform without outside help.
Requires the ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
$16.00 per hour
At INB, we are redefining banking for the digital age, and we're seeking an exceptional individual to represent our institution through our Interactive Video Teller service. As an Interactive Video Teller, you'll be at the forefront of delivering unparalleled customer service and revolutionizing the way our customers experience banking. Join INB as an Interactive Video Teller and help us redefine banking through technology, exceptional service, and a commitment to our customers' financial success.
INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections.
https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
It Is INB's Policy To Afford Equal Opportunity To All Employees And Applicants For Employment Without Regard To Race, Creed, Color, Sex, Sexual Orientation, Age, Marital Status, National Origin, Disability, Religion, Veteran Status, Or Any Other Basis Prohibited By Law. The EEO Law Poster Is Available Here
Know Your Rights: Workplace discrimination is illegal
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
