Virtual Banking Advisor - Spanish/English

JPMorganChase; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase invites a bilingual Virtual Banker II to join Corporate Consumer Banking in Chicago. You will engage clients via phone and video, offer financial solutions, and connect them with experts to meet their needs while upholding Chase's hospitality.

In this role, you will help clients utilize digital tools like the Chase Mobile App and Chase.com, building lasting relationships and contributing to a welcoming client experience in a fast-paced environment.

Qualifications

• 1+ year of sales experience in Retail Banking or related industries.
• Bilingual in English and Spanish required.
• Strong customer service and relationship-building skills.
• Excellent communication across phone, video, and email.
• Proficiency in quickly learning products, services, and procedures.

Responsibilities

• Deliver attentive, client-first service and collaborate with teammates to provide solutions.
• Exceed client expectations by creating a warm environment.
• Handle inbound and outbound calls to discuss financial needs and offer solutions.
• Build client relationships through active listening and thoughtful questions.
• Refer clients to experts for specialized financial needs.
• Guide clients to using the Chase Mobile App, Chase.com, and ATMs.
• Achieve or exceed metrics for client engagement and referrals.
• Resolve client issues promptly with care and accuracy.

Skills

Sales experience

Hospitable service

Relationship-building

Communication skills

Learn products quickly

Team collaboration

Risk/compliance awareness

Client service experience

High school diploma/GED

Bilingual English/Spanish

Education

High school diploma or GED

College degree

Military equivalent

Job description

JPMorgan Chase invites a bilingual Virtual Banker II to join Corporate Consumer Banking in Chicago. You will engage clients via phone and video, offer financial solutions, and connect them with experts to meet their needs while upholding Chase's hospitality.

In this role, you will help clients utilize digital tools like the Chase Mobile App and Chase.com, building lasting relationships and contributing to a welcoming client experience in a fast-paced environment.