Remote Virtual Banker - Client Solutions Pro

JPMorganChase; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase in the United States is seeking a Virtual Banker II within Consumer Banking to provide hospitality, advise on banking products, and connect clients with experts. You will engage clients via inbound and outbound calls and video, promoting financial solutions while strengthening relationships and delivering a memorable customer experience.

In this role you will guide customers to digital self-service tools, collaborate with cross‑functional partners, and strive to meet engagement

Qualifications

• 1+ year of sales experience in Retail Banking or Financial Services.
• Demonstrated client-first attitude.
• Strong relationship-building and communication skills.
• Ability to learn products quickly.
• Team-oriented with compliance awareness.
• High school diploma or GED.

Responsibilities

• Deliver attentive, first‑class service and collaborate with the team to offer solutions.
• Exceed client expectations by creating a hospitable environment.
• Handle inbound and outbound calls and engage in meaningful conversations.
• Build client relationships and refer to experts as needed.
• Partner with One Chase Partners to connect customers to specialists.
• Guide clients to self-service via Chase Mobile App, Chase.com, ATMs.
• Meet or exceed performance metrics for client engagement and referrals.
• Resolve client issues promptly with attention to detail.

Skills

Customer service

Sales experience

Communication

Relationship building

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase in the United States is seeking a Virtual Banker II within Consumer Banking to provide hospitality, advise on banking products, and connect clients with experts. You will engage clients via inbound and outbound calls and video, promoting financial solutions while strengthening relationships and delivering a memorable customer experience.

In this role you will guide customers to digital self-service tools, collaborate with cross‑functional partners, and strive to meet engagement