General Virtual Assistant (For Pooling)

Virtuallyincredible; United States; À distance; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Permanent remote work

Paid training

Free headset

Referral bonuses

Year-end bonus

Supportive team

Résumé du poste

VirtuallyinCredible is seeking a General Virtual Assistant to support US-based clients from a remote home office. You will handle client communications, coordinate tasks, and help keep operations running smoothly.

The ideal candidate has strong English, a neutral American accent, reliable internet, and the discipline to work a graveyard shift. Training is paid and you’ll join a supportive, growth-focused team.

Qualifications

• Excellent English written and verbal communication.
• Ability to understand client needs and respond professionally.
• Willing to undergo background check.
• Capable of working independently from a home office.
• Willing to work graveyard shift for US clients.
• Stable internet connection and reliable power supply.

Responsabilités

• Deliver excellent client support via phone, email, and written communication.
• Handle administrative tasks such as scheduling, document prep, and data entry.
• Assist with basic marketing tasks and social media monitoring.
• Follow SOPs and maintain quality standards.
• Provide regular reports to leadership and collaborate across teams.

Connaissances

English communication

American accent

Independent worker

US time zone availability

Description du poste

This is a remote position.

About Us

VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs, all working together, growing together, and achieving new milestones every day.

We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you're looking for a long-term career where your contributions matter, your growth is celebrated, and your work-life balance is valued, this may be the perfect fit for you.

What You Will Do

As a General Virtual Assistant, you'll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.

Your responsibilities include:

• Client Support & Communication
  • Deliver excellent customer support across phone, email, and written communication
  • Manage client interactions professionally and efficiently
  • Handle inbound/outbound calls, follow-ups, and inquiries
• Administrative Operations
  • Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation
  • Manage inboxes, calendars, files, and other organizational tasks
  • Ensure all tasks are completed with accuracy, efficiency, and attention to detail
• Marketing & Social Media
  • Assist with basic marketing initiatives
  • Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement
• Process Compliance & Continuous Improvement
  • Follow client-specific Standard Operating Procedures (SOPs) consistently
  • Stay updated on changes to procedures and company guidelines
  • Ensure all work aligns with VirtuallyinCredible's quality standards and core values
• Reporting & Coordination
  • Provide accurate data, updates, and regular reports to the leadership team
  • Collaborate with teammates and departments as needed
  • Perform additional tasks assigned from time to time, demonstrating adaptability and initiative

Requirements

We're seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed.

Qualifications

• Strong English communication skills (spoken and written)
• Clear and neutral/ American accent
• Willing to undergo background checking
• Ability to work independently in a quiet, dedicated home office environment
• Willing to work the graveyard shift to serve US-based clients
• Reliable internet connection (minimum 10 Mbps) with a backup
• Stable electricity with appropriate power backup

Technical Requirements

• Computer RAM: 8 GB to 16 GB or higher
• Computer Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor
• Computer Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)

Benefits

We go above and beyond to ensure our team feels supported, valued, and empowered. When you join VirtuallyinCredible, you enjoy:

• Permanent work-from-home setup
• Paid training to set you up for success
• Free noise-cancelling headset to enhance your work environment
• Referral bonuses for recommending great talent
• Year-end bonus as a token of appreciation for your hard work
• Supportive and rewarding work environment where you are valued as part of the team