Virtual Assistant

Alpha MD, Inc.; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Alpha MD, Inc. is offering a part-time remote position for those with a healthcare administration background, focusing on Testosterone Replacement Therapy (TRT). This flexible role involves customer service, managing communications, and adapting to virtual team dynamics. Ideal candidates are certified assistants comfortable in digital environments, eager to learn about TRT and men's health.

Qualifications

• Credentialed as a Certified Medical Assistant or Certified Nursing Assistant.
• Experience with healthcare terminology and customer service.
• Willingness to learn basic principles of TRT care.

Responsibilities

• Learn customer service practices for TRT and men's health.
• Manage email correspondence and schedule meetings.
• Respond to patient inquiries within 1-2 days.

Skills

Healthcare terminology

Customer service

Administrative tasks

Digital communication

Education

Certified Medical Assistant

Certified Nursing Assistant

Tools

Slack

Microsoft Teams

Job description

This is a part time fully remote role for those who are interested in TRT with a background in healthcare administration. There will be significant flexibility in your schedule & will not currently include any direct phone communication with patients. Depending on willingness & aptitude to take on additional tasks, this can become afull-time role if desired.

Responsibilities

• Learn our approach to customer service & best practices for TRT, men’s health, HRT, and weight loss.
• Manage email correspondence, respond to inquiries, scheduling meetings, and prioritize tasks on behalf of team members.
• Recognize that every interaction or question from a potential patient is an opportunity to convert them to a member.
• Work together with providers, customer service representatives, and administrative members to ensure a smooth consistent experience for patients.
• Respond to incoming patient inquiries within 1-2 days.
• Respond or connect with team members virtually within 1 day.
• Expected weekly time commitment: 7-20 hours.

Qualifications

• Credentialed as a Certified Medical Assistant or Certified Nursing Assistant.
• Experience with healthcare terminology, customer service, & administrative tasks.
• Willingness and ability to learn the basic principles of TRT care, to answer common minor medical inquiries.
• Comfort with asynchronous communication & digital communication tools like Slack or Microsoft Teams.
• Be comfortable working remotely in a virtual team setting.
• Be comfortable with taking initiative based on company values when appropriate, without need for direct supervision.