Experienced Admissions/Call Center Specialist (Substance Use Treatment)

Recreate Behavioral Health Network; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Recreate Behavioral Health Network in Boca Raton, FL is seeking an Experienced Admissions Coordinator to manage the admissions process for individuals seeking treatment, delivering compassionate service and building rapport.

You will coordinate admissions, assess eligibility, communicate program details, work with clinical staff, and ensure smooth transitions from referral to intake, with emphasis on customer service and closing skills.

Qualifications

• 2 years experience in healthcare admissions/call center setting.
• Excellent communication skills, both verbal and written.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills with ability to build rapport quickly.
• Knowledge of behavioral health admissions processes is preferred.

Responsibilities

• Coordinate admissions process to achieve targeted census.
• Assist with prioritization of pre-admission assessment.
• Handle incoming calls from individuals seeking information about programs.
• Conduct initial assessments to determine eligibility for admission.
• Provide accurate information about programs, services, and admissions process.
• Build rapport and establish trust with potential patients.
• Discuss health insurance benefits and financial requirements.
• Provide reassurance and intervention to individuals/families in crisis.
• Guide potential patients through admissions using strong interpersonal skills.
• Collaborate with clinical staff to ensure smooth transition for admitted patients.
• Coordinate admissions from existing referral sources.
• Coordinate travel for qualified patients.
• Maintain electronic records in Salesforce CRM.

Skills

Call center experience

Customer service

Excellent communication

Empathetic demeanor

Interpersonal skills

Closing skills

multitask

Education

High school or equivalent

Job description

We are currently seeking an Experienced Admissions Coordinator with exceptional customer service and interpersonal skills to join our dynamic team. This position offers a unique opportunity to make a positive impact in the lives of those struggling with addiction.

Responsibilities

• Coordinates admissions process to achieve targeted census.
• Assists with prioritization of pre-admission assessment.
• Handle incoming calls from individuals seeking information about our treatment programs and services.
• Conduct initial assessments to determine eligibility for admission based on established criteria.
• Provide accurate and detailed information about our programs, services, and admissions process.
• Build rapport and establish trust with potential patients through empathetic communication.
• Discuss health insurance benefits and financial requirements to come into our program.
• Providing reassurance and intervention to an individual/family in crisis.
• Utilize exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility.
• Collaborate with clinical staff and other departments to ensure a smooth transition for admitted patients.
• Coordinate admissions from existing referral sources.
• Coordinate travel for qualified patients.
• Maintain electronic records and documentation of all calls and interactions in Salesforce CRM.

Requirements

• Previous experience in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting.
• Excellent communication skills, both verbal and written.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills and the ability to build rapport quickly.
• Exceptional closing skills and the ability to overcome objections.Live time problem solving skills
• Ability to multitask and work in a fast paced environment
• Behavioral health admissions
• Proficient in using computer systems, electronic medical records, and standard office software.
• Knowledge of substance use disorder treatment and recovery processes is required.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types

• Bonus pay

Education

• High school or equivalent

Experience

• Admissions/Call Center: 2 years experience in healthcare admissions/ registration setting.