Virtual Administrative Support Specialist

QuickTeam; United States; Remote; USD 11,000 - 13,000; Full time

Job summary

QuickTeam is seeking a highly organized Virtual Administrative Support Specialist to provide customer service, technical support, and administrative help. The role is fully remote, 40 hours weekly, with EST business hours.

Ideal candidates will be detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. Proficiency with Google Workspace, Office apps, CRMs, and scheduling tools is essential.

Qualifications

• 3+ years in virtual assistance or related role.
• Experience in customer service and/or technical support.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency with Google Workspace, Office tools, and CRMs.
• Experience with scheduling tools (Calendly, Google Calendar, Outlook).
• Ability to multitask and work independently in a fast-paced environment.
• Reliable internet and quiet home workspace.

Responsibilities

• Handle customer inquiries via email, chat, and phone promptly.
• Troubleshoot basic technical issues and provide clear steps.
• Escalate complex concerns to the appropriate team.
• Manage calendars across time zones and schedule meetings.
• Coordinate and confirm appointments and follow up on leads.
• Perform general administrative tasks and maintain records.

Skills

Customer service

Technical support

Communication

Organization

Time management

Google Workspace

Microsoft Office

CRM systems

Multi-tasking

Remote work

Tools

Google Workspace

Microsoft Office

CRM systems

Calendly

Google Calendar

Outlook

Zendesk

Freshdesk

Job description

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.

• Full-time, 40 Hours/Week
• Fully remote, work from home
• Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
• Availability to work during EST business hours.

Key Responsibilities

Customer Service & Technical Support

• Respond promptly to customer inquiries via email, chat, and/or phone
• Troubleshoot basic technical issues and provide clear, step-by-step solutions
• Escalate complex concerns to the appropriate team when necessary
• Maintain a high level of professionalism and customer satisfaction

Calendar Management

• Manage and maintain calendars, ensuring accuracy and efficiency
• Schedule, reschedule, and coordinate meetings across different time zones
• Send reminders and ensure all stakeholders are informed and prepared

Appointment Setting

• Coordinate and confirm appointments with clients and internal teams
• Follow up on leads and inquiries to secure bookings
• Maintain organized records of scheduled and completed appointments

Administrative Support

• Perform general administrative tasks as needed
• Maintain accurate documentation and reports
• Support process improvements and workflow organization

Requirements

• Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
• Proven experience in customer service and/or technical support
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
• Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
• Ability to multitask and work independently in a fast-paced environment
• Reliable internet connection and a quiet work environment

Preferred Qualifications

• Experience working with US-based clients
• Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
• Tech-savvy with the ability to quickly learn new tools and platforms

What We’re Looking For

• A proactive and solution-oriented mindset
• Strong attention to detail and accountability
• Ability to communicate clearly and consistently with clients and team members
• A commitment to delivering high-quality support and adding value