Client Services & Scheduling Coordinator - EST Hrs (Remote)

ISTA Personnel Solutions; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

ISTA Personnel Solutions is seeking a Client Services & Scheduling Coordinator for a fully remote role. You will handle inbound calls, assist customers, schedule appointments, and maintain client records.

The position requires strong communication, reliability, and proficiency with Microsoft Outlook, Office, and Excel. Working hours follow EST with some public holiday coverage in SA and the US, and a fixed fibre internet connection and power backup are required.

Qualifications

• Strong verbal and written English communication skills.
• Customer-focused approach with professional phone etiquette.
• Attention to detail in data entry and records maintenance.
• Able to manage multiple tasks and deadlines in a fast-paced remote environment.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Assist customers with enquiries and provide accurate information.
• Schedule and coordinate appointments.
• Capture customer information accurately through data entry.
• Maintain accurate and up-to-date customer records.
• Use cloud-based systems to manage appointments and customer information.
• Communicate effectively with customers and internal teams.
• Assist with basic reporting and data-related tasks using Excel.

Skills

English communication

Customer service

Data entry

Multitasking

Tools

MS Outlook

MS Office

Excel

Cloud-based systems

Job description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a Client Services & Scheduling Coordinator to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records.

PLEASE NOTE

• Working Hours:
• Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
• Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
• Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
  Hours subject to change depending on daylight savings.
• Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Key Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Assist customers with enquiries and provide accurate information.
• Schedule and coordinate appointments.
• Capture customer information accurately through data entry.
• Maintain accurate and up-to-date customer records.
• Use cloud-based systems to manage appointments and customer information.
• Communicate effectively with customers and internal teams.
• Assist with basic reporting and data-related tasks using Excel.

Soft Skills

• Strong verbal and written English communication skills.
• Professional and friendly telephone manner.
• Excellent attention to detail.
• Well-organised and able to manage multiple tasks.
• Reliable, proactive, and able to work independently.
• Strong customer service skills.

Technical Skills

• Proficiency in Microsoft Outlook and MS Office.
• Basic Microsoft Excel skills for reporting.
• Comfortable working with cloud-based systems.
• Able to learn and navigate new software and systems quickly.

If you are not contacted within 14 working days, please consider your application unsuccessful.