Virtual Account Manager (Part-time)

Sartorius; United States; Remote; USD 24,000 - 42,000; Part time

Job summary

Sartorius is seeking a Virtual Account Manager (VAM) to remotely own the E2E sales process for existing customers, collaborating with FAS, Sales, Marketing, and Customer Service to drive penetration. You will manage requests, leads, and customer relationships using technology-enabled virtual selling.

This role emphasizes cross-functional teamwork, price/contract negotiations, CRM accuracy, and delivering product servicing and training as needed, with a focus on customer loyalty and repeat orders.

Qualifications

• 3+ years of sales experience in Pharmaceutical, Medical or Life Science industries.
• Excellent presentation skills using PowerPoint and online tools.
• Strong communication skills in Japanese to build stakeholder relationships.
• Able to read and write in English, comfortable in an English-speaking environment.

Responsibilities

• Take all incoming calls and process requests; forward leads to the responsible salesperson.
• Develop and maintain communication networks with dealers and end users.
• Nurture leads and client relationships.
• Cultivate strong customer loyalty and long-term relationships.
• Promote the assigned product portfolio remotely using all available technology (incl. cross-selling).
• Understand customer purchase decisions to secure repeat orders.
• Conduct regular check-ins and business reviews with customers.
• Identify opportunities by understanding customer processes and priorities.
• Lead price and contract negotiations.
• Provide ongoing product servicing with accurate information, trainings and support as needed.
• Maintain CRM data and documentation of contacts, orders and requests.
• Use sales tools (e.g., Salesforce) to maximize efficiency.
• Lead generation and collaboration with Field BioA teams and Application specialists for demos.

Skills

Sales experience

PowerPoint skills

Japanese comms

English literacy

Sales process

Analytical skills

Microsoft Excel

Tools

Microsoft Excel

Job description

The Virtual Account Manager (VAM) is a remote sales rep fully accountable for E2E sales process. Except physical location, this role is equivalent to a Field Account Manager. The role is designed to enhance the overall customer experience with a technology enabled innovative virtual selling capability.

バーチャルアカウントマネージャー（VAM）は、E2Eセールスプロセスの全責任を負うリモートセールス担当者です。物理的な場所を除けば、この役割はフィールドアカウントマネージャーに相当します。この職務は、テクノロジーを駆使した革新的なバーチャルセリング機能により、顧客体験全体を向上させることを目的としています。

The VAM will specifically be assigned responsibility for increasing penetration at our existing customers. They are part of the overall Sales team in their region and work closely with the other teams involved in the sales process, e.g., FAS, Sales, Marketing, Customer Service. VAMは、特に既存顧客への浸透を高める責任を負っています。VAMは、各地域の営業チームの一員として、FAS、営業、マーケティング、カスタマーサービスなど、営業プロセスに関わる他のチームと密接に連携して業務を遂行します。

Main Responsibilities & Tasks

• Take all incoming calls and process requests. Forward leads to the sales in charge. すべての着信を受け、依頼を処理する。リードを担当営業に転送する
• Develop and maintain communication networks with dealers and end users. 販売店やエンドユーザーとのコミュニケーションネットワークの構築と維持
• Nurture leads and client relationships リード（引合）の育成と顧客との関係構築
• Cultivate strong customer loyalty and build long-term relationships 顧客との強い信頼関係を築き、長期的な関係を構築する
• Promote assigned product portfolio (incl. cross-selling) remotely using all available technology. あらゆるテクノロジーを駆使して、担当製品ポートフォリオのプロモーション（クロスセリングを含む）をリモートで行う。
• Ensure (repeat) orders by understanding the process and patterns of customer purchase decisions お客様の購買決定プロセス・パターンを理解し、確実な（リピート）受注を実現する。
• Conduct regular check-ins and business reviews with customers 顧客との定期的なチェックインとビジネスレビューの実施
• Understand customer’s processes and identify opportunities and customer priorities 顧客のプロセスを理解し、機会や顧客の優先順位を特定する。
• Lead price and contract negotiations 価格交渉・契約交渉をリードする
• Deliver ongoing product servicing by providing accurate product information, trainings & support where needed 製品に関する正確な情報を提供し、必要に応じてトレーニングやサポートを行い、継続的な製品サービスを提供する。
• Maintain accurate CRM customer data and documentation of contacts, orders, requests, etc. CRMの顧客データを正確に管理し、コンタクト、オーダー、リクエストなどのドキュメントを作成する。
• Utilize all available sales tools to maximize sales efficiency (i.e. Salesforce) 営業効率を最大化するためのあらゆる営業ツールの活用（例：Salesforce）
• Lead generate and work with Field BioA teams and Application specialists in order to provide customers with the full technical information and demonstrations required to make a successful sale 販売に必要な技術情報やデモンストレーションをお客様に提供するために、フィールドのBioAチームやアプリケーションスペシャリストと連携し、販売をリードする。

Qualification & Skills

Minimum

• 3 years of sales experience in Pharmaceutical, Medical or Life Science industries 製薬、医療、ライフサイエンス業界において少なくとも3年以上の営業経験
• Excellent presentation skills by using Microsoft PowerPoint, other online tools. パワーポイントやその他オンラインツールを使用した優れたプレゼンテーション能力
• Strong communication skills (in Japanese) to build good relationship with stakeholders 関係者との関係構築のための高いコミュニケーションスキル
• Able to read & write in English, and has no aversion to an English-speaking environment 英語の読み書きができ、話すことにアレルギーがない
• Experience in sales process, including opportunity qualification, pre-call planning and time management 機会認定、コール前計画、時間管理などの営業プロセスの経験
• Strong analytical skills and ability to acquire expertise 高い分析能力と専門知識習得能力

Ideal

• Professional or educational background in scientific field (e.g., Life Science, Biology or similar) サイエンス分野（例：ライフサイエンス、生物学、または類似の分野）での専門性または学歴

インサイド

• Inside sales and/or online sales experience (Teams, Zoom) セールスやオンラインでの営業経験（Teams, Zoom）
• Channel management experience. 代理店等のチャネルを通じた営業経験
• Marketing experience and knowledge. マーケティング知識と経験
• Fluency in English 高い英語力
• Excellent knowledge of Microsoft Excel 優れたエクセル知識

Employment Type

• 22.5hrs per week (4.5hrs x 5/week 09:00-13:30 (we can also consider other patterns if requested)
• Fixed-term 2-year contract (renewable thereafter; no 5-year extension limit.)
• Opportunity to apply for full-time roles in future depending on interest and success in this role

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers