Virginia NEMT Dispatcher (PRN) – Traumasoft Expert

Priority Patient Transport; Virginia; On-site; USD 28,000 - 30,000; Part time

Job summary

Wishalicious is seeking a PRN Dispatcher to coordinate ambulance and NEMT trips across Virginia: Charlottesville, Staunton, Harrisonburg, and Woodstock. You will schedule, assign, and track trips in Traumasoft, ensuring safe, on-time rides while maintaining HIPAA compliance.

Prior VA ambulance and NEMT dispatch experience is required, with hands-on Traumasoft use from day one. This role covers flexible shifts, including nights and weekends, and reports to the Operations Manager.

Qualifications

• Ambulance dispatch experience in Virginia: prior dispatch for a Virginia-licensed EMS or interfacility ambulance agency (BLS/ALS)
• NEMT dispatch experience in Virginia: prior scheduling or dispatch of Medicaid NEMT trips, including work with Virginia brokers and portals
• Traumasoft: hands-on experience with Traumasoft dispatch/CAD and scheduling modules
• Working knowledge of central and western Virginia geography (Charlottesville, Shenandoah Valley, I-64 and I-81 corridors)
• Understanding of levels of care and medical necessity requirements for ambulance vs. NEMT transport
• Strong multitasking under pressure; accurate data entry and clear verbal communication
• High school diploma or GED
• Able to pass a background check and drug screen
• HIPAA training (or willingness to complete before first shift)

Responsibilities

• Receive, enter, and schedule ambulance (BLS/ALS) and NEMT trip requests from hospitals, dialysis centres, skilled nursing facilities, Medicaid brokers, and private-pay callers
• Build and manage daily run schedules in Traumasoft; assign trips to crews and vehicles by level of care, location, and availability
• Monitor vehicle locations and trip status in real time; reroute and reassign to cover add-ons, cancellations, and late runs
• Verify level of care, mobility needs (ambulatory, wheelchair, stretcher), and required patient information before dispatch
• Confirm broker and payer authorizations and trip numbers; ensure documentation is complete for billing
• Communicate clearly with crews by radio, phone, and in-app messaging; relay pickup details, special instructions, and changes
• Keep facilities and patients informed of ETAs and delays
• Escalate incidents, vehicle issues, and patient complaints to the on-call supervisor; document them per company policy
• Maintain HIPAA confidentiality and follow Virginia OEMS and Medicaid NEMT program requirements
• Cover open dispatch shifts, including nights, weekends, and holidays, as scheduled

Skills

Ambulance dispatch experience

NEMT dispatch experience

Traumasoft dispatch

Geography knowledge: VA

Medical necessity understanding

Multitasking under pressure

HIPAA awareness

Background check readiness

Education

High school diploma or GED

Tools

Traumasoft CAD

Traumasoft scheduling

Job description

Wishalicious is seeking a PRN Dispatcher to coordinate ambulance and NEMT trips across Virginia: Charlottesville, Staunton, Harrisonburg, and Woodstock. You will schedule, assign, and track trips in Traumasoft, ensuring safe, on-time rides while maintaining HIPAA compliance.

Prior VA ambulance and NEMT dispatch experience is required, with hands-on Traumasoft use from day one. This role covers flexible shifts, including nights and weekends, and reports to the Operations Manager.