VA NEMT/EMS Dispatcher - On-Call, Traumasoft Pro

Priority Patient Transport; United States; Remote; USD 28,000 - 30,000; Part time

Job summary

Priority Patient Transport is seeking a PRN Dispatcher to coordinate ambulance and NEMT trips across Virginia service areas including Charlottesville, Staunton, Harrisonburg, and Woodstock. This role links patients with facilities, brokers, and crews, scheduling, assigning, and tracking trips in Traumasoft to ensure safe, on-time rides.

Requirements include prior VA dispatch experience, Traumasoft proficiency, and HIPAA compliance.

Qualifications

• Ambulance dispatch experience in Virginia required.
• NEMT dispatch experience in Virginia required.
• Traumasoft hands-on experience required.
• Knowledge of central and western Virginia geography.
• Understanding of levels of care and medical necessity.
• High school diploma or GED.
• Able to pass a background check and drug screen.
• HIPAA training (or willingness to complete).

Responsibilities

• Receive, enter, and schedule ambulance (BLS/ALS) and NEMT trip requests.
• Build and manage daily run schedules in Traumasoft; assign trips to crews and vehicles.
• Monitor vehicle locations and trip status in real time; reroute and reassign to cover add-ons, cancellations, and late runs.
• Verify level of care, mobility needs, and required patient information before dispatch.
• Confirm broker and payer authorizations and trip numbers; ensure documentation is complete for billing.
• Communicate clearly with crews by radio, phone, and in-app messaging; relay pickup details and changes.
• Keep facilities and patients informed of ETAs and delays.
• Escalate incidents, vehicle issues, and patient complaints to the on-call supervisor; document them per policy.
• Maintain HIPAA confidentiality and OEMS/Medicaid NEMT requirements.
• Cover open dispatch shifts, including nights, weekends, and holidays, as scheduled.

Skills

Multitasking

Clear verbal communication

Accurate data entry

Education

High school diploma or GED

Tools

Traumasoft

Job description

Priority Patient Transport is seeking a PRN Dispatcher to coordinate ambulance and NEMT trips across Virginia service areas including Charlottesville, Staunton, Harrisonburg, and Woodstock. This role links patients with facilities, brokers, and crews, scheduling, assigning, and tracking trips in Traumasoft to ensure safe, on-time rides.

Requirements include prior VA dispatch experience, Traumasoft proficiency, and HIPAA compliance.