VIPS & RMI Solutions Lead — Functional App Manager

PACCAR Parts; Lewisville (TX); On-site; USD 104,000 - 147,000; Full time

Benefits offered by this job

401k match

Pension plan

Paid time off

Tuition reimbursement

Medical/dental/vision

FSA/HSA

Disability & life insurance

EAP services

Job summary

PACCAR Parts is seeking a Functional Application Manager to support VIPS and RMI and lead FAM operations for two key solutions. The role connects Aftersales business product owners, technical teams, and end users to ensure smooth operations and timely issue resolution.

The role reports to the Aftersales Business Product Manager and is based out of Renton, WA or Lewisville, TX. Travel and global coordination are expected as part of the role.

Qualifications

• Bachelor's degree in information technology, information systems, computer science, data science and analytics, or a related field; candidates with a degree in an unrelated discipline may qualify with relevant professional experience.
• 5 years' experience in the trucking or automotive industry, IT, or global companies as an IT professional, business analyst, technical support specialist, or in a related area.
• Aftermarket systems knowledge, such as ECAT, Teamcenter, ServiceNet, or Engine RMI
• Strong analytical and problem-solving skills.
• Technical aptitude and ability to succinctly communicate complicated topics.
• Ability to perform in a fast-paced, results-oriented environment.
• Exceptional organization, attention to detail and time management skills.
• MS Office, SharePoint, and Visio experience.
• Continuous improvement and learning to support the evolution of our department.
• Motivated to provide high-quality technical products for customers and dealers.
• Strong written and verbal communication.

Responsibilities

• Collaborate with the Aftersales Business Product Manager, Product Owner, and FAM counterparts in process standardization and strategic planning for VIPS and RMI.
• Support product owners in system health monitoring, backlog prioritization, and execution of bug fixes and application enhancements.
• Identify AI opportunities to create operational efficiencies for FAM processes.
• Ensure compliance of defined governance structures.
• Serve as primary FAM for VIPS and RMI during rollout and post-launch.
• Liaise between technical teams, business product owners, and end users for RMI and VIPS development and issue resolution activities.
• Represent technical teams during discussions on functional and non-functional requirements for enhancements.
• Support internal content, parts, and customer-facing teams with root cause analysis and triaging for RMI and VIPS.
• Serve as a subject matter expert on RMI, VIPS, IPPS, and related systems’ architecture for business teams.
• Coordinate end-to-end testing, perform functional validation, and guide user acceptance testing for VIPS and RMI.

Skills

Analytical skills

Technical communication

Fast-paced environment

Organizational skills

Continuous improvement

Written and verbal communication

Customer-focused

Education

Bachelor's degree in IT or related field

Master’s degree in related field

Tools

Azure DevOps

Salesforce CRM

Dynamics 365

MS Office

SharePoint

Visio

Job description

PACCAR Parts is seeking a Functional Application Manager to support VIPS and RMI and lead FAM operations for two key solutions. The role connects Aftersales business product owners, technical teams, and end users to ensure smooth operations and timely issue resolution.

The role reports to the Aftersales Business Product Manager and is based out of Renton, WA or Lewisville, TX. Travel and global coordination are expected as part of the role.