Enterprise WordPress Support Architect

Automattic Careers; United States; Remote; USD 70,000 - 170,000; Full time

Job summary

A leading tech company is hiring a Customer Success Engineer to provide advanced technical support to enterprise customers. This role is crucial for solving complex technical challenges and building trusted customer relationships. Candidates should have a solid understanding of WordPress, web technologies, and strong communication skills. The position requires a US-based candidate who is self-motivated and experienced in customer-facing roles. Competitive salary range from $70,000 to $170,000 USD is offered.

Qualifications

• Candidates must be based in the United States and hold United States citizenship.
• Excellent communication skills and experience in customer-facing roles in an enterprise support environment are required.
• Self-motivated work ethic and advanced troubleshooting abilities are essential.

Responsibilities

• Provide high-quality technical support through Zendesk tickets and customer calls.
• Handle complex customer situations including incident response.
• Debug customer issues by analyzing logs and codebases.

Skills

WordPress expertise

Understanding of web technologies

Experience with software engineering practices

Advanced troubleshooting abilities

Excellent communication skills

Tools

Kibana

New Relic

Git

Job description

A leading tech company is hiring a Customer Success Engineer to provide advanced technical support to enterprise customers. This role is crucial for solving complex technical challenges and building trusted customer relationships. Candidates should have a solid understanding of WordPress, web technologies, and strong communication skills. The position requires a US-based candidate who is self-motivated and experienced in customer-facing roles. Competitive salary range from $70,000 to $170,000 USD is offered.