VIP Stone Customer Service & Logistics Specialist

BCS, Inc.; Anaheim (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Best Cheer Stone (BCS) in Anaheim, CA is seeking a Customer Service Representative to manage VIP, delivery, and e-commerce orders. You will take sales orders, confirm details, and coordinate with warehouse and carriers for timely pickups and deliveries.

Ideal candidates possess excellent English communication, strong organizational skills, and the ability to juggle multiple tasks in a fast-paced environment. Office and warehouse work environments are common in this role.

Qualifications

• Excellent oral and written English communication.
• Provide high level of customer service.
• Good organizational skills.
• Proven ability to handle multiple tasks.
• Experience with PCs and multi-window environments.
• Proficiency in MS Outlook, Word and Excel.
• Bilingual Spanish is a plus.

Responsibilities

• Handle VIP account orders, delivery orders and E-commerce orders.
• Take Sales orders, create S/O, and advise payment.
• Confirm orders with customers.
• Send orders to C/R to release and log to Pick up by appointment Log.
• Communicate w/customer for all order related issues.
• Check pallets and report pallet information to customers.
• Organize / Arrange Pick up by appointment, deliver orders, 3rd party trucking orders with warehouse
• Coordinate with C/R for pick up by appt, 3rd party trucking orders and delivery orders.
• Oversee inventory level, make necessary transfer arrangement and record transfer transaction in NAV.
• Support Warehouse for Inventory management, check stock, back orders, etc.
• Support C/R if needed.

Skills

Customer service

English communication

Organizational skills

Multitasking

PC skills

MS Outlook

MS Word

MS Excel

Bilingual Spanish (bonus)

Tools

MS Outlook

MS Word

MS Excel

Job description

Best Cheer Stone (BCS) in Anaheim, CA is seeking a Customer Service Representative to manage VIP, delivery, and e-commerce orders. You will take sales orders, confirm details, and coordinate with warehouse and carriers for timely pickups and deliveries.

Ideal candidates possess excellent English communication, strong organizational skills, and the ability to juggle multiple tasks in a fast-paced environment. Office and warehouse work environments are common in this role.