Stone Industry Customer Experience Specialist

Best Cheer Stone, Inc.; Anaheim (CA); On-site; USD 2,686,000 - 3,031,000; Full time

Job summary

Best Cheer Stone, Inc. in Anaheim, CA seeks a Customer Service Representative to manage VIP and e-commerce orders, confirm orders, and coordinate with warehouse and logistics teams.

You will communicate with customers in English, maintain accurate order records, and support inventory and shipping processes. Bilingual Spanish is a plus, and the role offers a stable, full-time environment in a multi-site operation.

Qualifications

• Excellent oral and written English language communication skills.
• Provide high level of customer service.
• Good organizational skills.
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.

Responsibilities

• Handle VIP account orders, delivery orders and E-commerce orders for all or part of these duties
• Take Sales orders, create S/O, and advise payment.
• Confirm orders with customers.
• Send orders to C/R to release and log to Pick up by appointment Log.
• Communicate w/customer for all order related issues.
• Check pallets and take photos if needed and report pallet information to customers.
• Organize / Arrange Pick up by appointment, deliver orders, 3rd party trucking orders with warehouse
• Coordinate with C/R for pick up by appt, 3rd party trucking orders and delivery orders.
• Oversee inventory level, make necessary transfer arrangement and record transfer transaction in NAV.
• Support Warehouse for Inventory management, check stock, back orders, etc.
• Support C/R if needed.

Skills

Customer service

Organizational skills

Multitasking

PC skills

MS Outlook

MS Word

MS Excel

Spanish (bonus)

Tools

NAV system

Job description

Best Cheer Stone, Inc. in Anaheim, CA seeks a Customer Service Representative to manage VIP and e-commerce orders, confirm orders, and coordinate with warehouse and logistics teams.

You will communicate with customers in English, maintain accurate order records, and support inventory and shipping processes. Bilingual Spanish is a plus, and the role offers a stable, full-time environment in a multi-site operation.