Representative VIP Services

Kansas Star Casino; Mulvane (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Kansas Star Casino is seeking a VIP Services Associate to deliver premium guest experiences at the hotel and VIP lounge. You will support marketing initiatives through guest service, telemarketing, and event coordination, with duties including guest greetings, reservations, and lounge preparation.

This role requires strong communication, attention to detail, and basic computer skills. Shift coverage includes Fri-Sat and midweek hours, with confidentiality and professionalism emphasized.

Qualifications

• Customer service experience preferred.
• Auditing experience preferred.
• Proficient in basic computer skills.
• Multitasking and self-starter approach encouraged.
• Strong communication skills and attention to detail.

Responsibilities

• Greet guests and provide information at the hotel or VIP Services desk.
• Operate hotel reservation system to check guests in/out and handle payments.
• Access slot & pit tracking system as directed by marketing or management.
• Assist with telemarketing and marketing events and VIP gifts.
• Prepare VIP Lounge and maintain supplies and cleanliness.

Skills

Customer service

Auditing

Basic computer skills

Multitasking

Communication

Education

High School diploma or equivalent

Job description

Job Description

SHIFT: Fri-Sat 4:30pm to 12:30am
Sun-Mon 2:30pm to 10:30pm
Thursday-3:30pm to 11:30pm

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
• Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
• Follow proper phone etiquette and communicate effectively with hotel services and other staff.
• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
• Operate fax & copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
• Maintain inventory of amenity and office supplies.
• Input information into spread sheets or cut comps as directed.
• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
• Handle money accurately following established procedures.
• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
• Assist with telemarketing as directed by management.

Qualifications

• Customer service experience preferred.
• Auditing experience preferred.
• Proficient in basic computer skills.
• Multitasking and self starter skills stronger encouraged.
• Strong communication skills and great attention to details.
• Minimum age requirements 18.
• High School diploma or equivalence.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation

$17-$17