VIP Coordinator

Silver Slipper Casino & Hotel; Bay St. Louis (MS); On-site; USD 35,000 - 60,000; Full time

Job summary

Silver Slipper Casino & Hotel is seeking a marketing and player development professional responsible for VIP guest transactions, event assistance, and guest services. You will issue comps, update guest records, and participate in campaigns to invite VIP guests to events.

The role requires strong interpersonal skills, exemplary customer service, and proficiency with Excel and Word. On-site work with a focus on delivering memorable guest experiences.

Qualifications

• Requires exemplary guest service and strong interpersonal abilities.
• Experience in customer-facing roles is preferred.
• Ability to update guest accounts and manage information accurately.

Responsibilities

• Provide exemplary guest service to VIP guests.
• Assist hosts with events, comps, and related tasks.
• Update guest accounts with current information as needed.
• Participate in telemarketing and direct mail campaigns for VIP event invitations.
• Utilize Konami, Maestro and HMS databases to track events.
• Represent the casino at in-house and external events.
• Maintain strong computer skills, including Excel and Word.

Skills

Customer Service

Interpersonal skills

Education

High School or better

Tools

Excel

Word

Job description

Job Category: Marketing & Player Development

Requisition Number: VIPCO008569

• Full-Time
• On-site

Locations

Showing 1 location

Description

Responsible for performing quality VIP guest transactions and service. Assisting hosts with their events, comp issuing, and various other assignments.

Essential Job Functions

• Exemplary guest service;
• Great interpersonal skills;
• Issue complimentary services consistent with company guidelines;
• Update a guest’s account with current information as necessary;
• Participate in telemarketing and direct mail campaigns targeting guest for VIP event invitations;
• Utilizes Konami, Maestro and HMS player tracking database for tracking events;
• Represent Casino at special events, both in-house and out;
• Strong computer skills; including but not limited to Excel and Word;
• Assist hosts in issuing comps; organizing events, and general administrative duties;
• Other reasonable duties as assigned.

Qualifications

Skills

Required

Customer Service

Advanced

Education

Required

High School or better.

Licenses & Certifications

Preferred

Equal Opportunity Employer
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