Hotel VIP Coordinator

Caesars Entertainment; California (MO); On-site; USD 42,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Host for our Diamond Lounge and Total Rewards program to deliver world-class service to internal and external guests. The role emphasizes personalized attention, courtesy, and professionalism in a fast-paced hospitality environment.

You will coordinate with Casino Hosts and vendors, anticipate VIP needs, and maintain high standards while promoting Total Rewards benefits. Strong problem solving and multitasking are essential for this role.

Qualifications

• Two years’ customer service experience preferred.
• Must be able to handle multiple tasks with strong time management.
• Must be flexible to work nights, holidays, and weekends.
• Regular attendance in conformance with the standards and policies.

Responsibilities

• Answer inbound guest calls and Host on Duty calls.
• Make hotel, restaurant, transportation and event reservations.
• Coordinate VIP guest requests with Casino Hosts and outside vendors.
• Utilize multiple computer systems to maximum effectiveness.
• Conduct daily activity reports and prepare reports for Promotions and Host teams.
• Identify new VIPs to the Casino Marketing team and build relationships.

Skills

Customer service

Problem solving

Time management

Flexibility

Evenings/weekends

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides a level customer service while enthusiastically promoting the Diamond Lounge and Total Rewards Program. This position will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service.

How You Will Create the Extraordinary

• Answer inbound guest calls and Host on Duty calls.
• Swipe Seven Star and Diamond members into CMS upon check-in to the Diamond Lounge.
• Make hotel, restaurant, transportation and special event reservations.
• Issue complimentary from LMS for external hotel accommodations through the approval system.
• Issue complimentary per the VIP Host, Account Development, and Inside Sales team as needed.
• Coordinate special requests with Casino Hosts and outside vendors for our preferred guests.
• Utilize multiple computer systems to maximum effectiveness.
• Conduct daily activity reports as well as prepare reports to assist Promotions and Host teams.
• Anticipate and provide for VIP guest needs in advance of request.
• Prepare and communicate list of expected arrivals for external hotels and transportation arrivals.
• Support staffing to VIP Lounge to ensure excellent customer service to our Diamond & Seven Star guests.
• Explain the advantages of Total Rewards Card program and encourage use of Total Rewards Card.
• Know player preferences and provide personalized service
• Identify new VIPs to the Casino Marketing team to build relationships
• Responsible for departmental, company, and brand performance standards.
• Work well with in-house departments and outside vendors.
• Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
• Be proactive with incidents and issues ensuring resolution with employees and guests.
• Maintain high standards of courtesy, hospitality, friendliness, and professionalism.
• Be informed about all property and brand events, initiatives, products, and services focused on and/or relating to AEP’s and other casino players.
• Issuance of non-negotiable coupons to guests for Promotional Purposes.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all department and company policies and procedures.
• Performs all related duties as assigned by the VIP Services Supervisor and Director of Casino Marketing.
• Assist in the execution of special events.
• Adhere to regulatory, departmental and company policies in an ethical manner.

What You Will Need

• Regular attendance in conformance with the standards, which may be established by Harrah’s from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.
• Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all employees are required to fully comply with Harrah’s policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
• Two years’ customer service experience preferred.
• Customer service must be focused on strong problem-solving skills
• Must be able to handle multiple tasks with ease and possess strong time management skills.
• Must be flexible in schedule to work nights, holidays, and weekends.

Internal candidates must meet Harrah’s transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

• Must be able to lift to 25 lbs. and carry objects weighing up to 25 lbs.
• Position requires 90% standing, 10% walking.
• Requires some pushing and twisting.
• Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Fast-paced environment involving constant public contact.
• Must be able to stand and exert fast-paced mobility for long periods of time.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.