VIP Reservations & Guest Experience Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Total Rewards package including monetary and benefits

Development rewards for exceeding specific goals

Job summary

Yaamava Resort & Casino at San Manuel is seeking a VIP Services Representative to assist with coordinating VIP Service-related functions and maintaining guest relations. The role requires effective communication and managing reservations for hotels and special events.

The ideal candidate should have a high school diploma, a minimum of two years of guest service experience, and proficiency in Microsoft Office applications. This position involves high-volume guest interaction in a fast-paced environment.

Qualifications

• Minimum two years of experience in guest service required.
• Experience in a Casino environment preferred.

Responsibilities

• Assist with reservations for hotels, events, and entertainment.
• Handle guest inquiries and booking changes.
• Safeguard guest and enterprise data confidentiality.

Skills

Effective communication

Intermediate proficiency in Microsoft Outlook, Word and Excel

Outstanding interpersonal skills

Ability to multi-task

Professional demeanor under stress

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel is seeking a VIP Services Representative to assist with coordinating VIP Service-related functions and maintaining guest relations. The role requires effective communication and managing reservations for hotels and special events.

The ideal candidate should have a high school diploma, a minimum of two years of guest service experience, and proficiency in Microsoft Office applications. This position involves high-volume guest interaction in a fast-paced environment.