VIP Relationship Manager

Consensys (MetaMask); United States; Remote; USD 180,000 - 260,000; Full time

Job summary

MetaMask is seeking a VIP trader relations Lead to recruit, onboard and retain high-net-worth US traders within our VIP programme. You will build a nationwide network, negotiate VIP terms, and coordinate with Support, Product, Marketing and leadership, with travel to key US hubs.

Engage with HNWIs, industry networks and events, turning conversations into insights for product decisions, while ensuring compliance with policy and Legal guidance in a remote-first, global team.

Qualifications

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
• A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one.
• Excellent written and spoken English, and the polish to work with high net worth clients.
• A good understanding of the US trading landscape and how traders compare offers.
• Comfort working towards volume, fee and deposit targets.
• Solid knowledge of on chain trading and DeFi.
• Sound judgement on US regulation, and comfort working with Legal guidance.

Responsibilities

• Finding, recruiting, onboarding and retaining VIP traders and high-net-worth individuals in the US.
• Building relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest.
• Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines.
• Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed.
• Hosting and attending VIP gatherings across the US, working with our Events team, with regular travel to key US hubs and industry events.
• Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product.
• Adapting VIP materials and communications for a US audience, in line with Legal guidance.
• Tracking and reporting on pipeline, volume, fees and retention.

Skills

VIP management

Crypto/Fintech knowledge

Network building

English proficiency

US trading insight

On-chain/DeFi knowledge

Regulatory compliance

Job description

Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.

Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.

The role

MetaMask is launching an official VIP programme in early 2027. Our pilot showed that high volume traders bring their trading to MetaMask when someone owns the relationship with them. Swaps, Memecoins, Perps, RWA and Prediction Markets are at the heart of our business, and a small number of traders drive a large share of it.

What you will own

• Finding, recruiting, onboarding and retaining VIP traders and high-net-worth individuals in the US.
• Building relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest.
• Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines.
• Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed.
• Hosting and attending VIP gatherings across the US, working with our Events team, with regular travel to key US hubs and industry events.
• Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product.
• Adapting VIP materials and communications for a US audience, in line with Legal guidance.
• Tracking and reporting on pipeline, volume, fees and retention.

What success looks like

• A growing, active and engaged VIP community in the US.
• Strong retention and a healthy flow of referrals.
• VIP feedback that shapes what Product builds.
• Relationships handled in full compliance with our policies.

What you bring

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
• A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one.
• Excellent written and spoken English, and the polish to work with high net worth clients.
• A good understanding of the US trading landscape and how traders compare offers.
• Comfort working towards volume, fee and deposit targets.
• Solid knowledge of on chain trading and DeFi.
• Sound judgement on US regulation, and comfort working with Legal guidance.

Nice to have

• Experience hosting private events or community gatherings for high value and HNWI clients.
• Familiarity with MetaMask products across our trading features and Money Account.
• A product mindset: you can turn feedback into clear requirements.

US pay range (not including bonus, equity or other benefits)

$1 $1 USD

In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.

MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.

It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.