VIP Player Relations Host

North Star Mohican Casino Resort; Bowler (WI); On-site; USD 42,000 - 48,000; Full time

Job summary

North Star Mohican Casino Resort in Wisconsin is seeking an Executive Host to develop and nurture relationships with high-value players, enhance loyalty, and manage player programs. The role is salaried/negotiable and full-time, reporting to the Player Development Manager.

The position requires flexibility in shifts and a strong track record in guest service, with compliance to all casino policies and a commitment to confidentiality and integrity.

Qualifications

• High school diploma or GED required.
• Associate degree preferred in related field.
• Knowledge of MS Office Suite.
• Experience with player tracking systems and casino math is a plus.

Responsibilities

• Develop and nurture relationships with high-value players to enhance loyalty and retention.
• Identify and cultivate potential high-value players through effective relationship building and targeted communications.
• Assist declining players to optimize their offers and prevent program abuse.
• Manage and adhere to budgets to improve profit margins and revenue.
• Communicate player development initiatives effectively through various channels.
• Monitor and analyze play habits, preferences, and program usage of assigned players.
• Promote and recruit new members for the Players Club program.
• Provide leadership and support to Players Club Staff as needed.

Skills

Guest service

Communication

Organization

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Associate degree in Marketing, Communications, Business, Hospitality, or related field

Tools

MS Office Suite

Job description

North Star Mohican Casino Resort in Wisconsin is seeking an Executive Host to develop and nurture relationships with high-value players, enhance loyalty, and manage player programs. The role is salaried/negotiable and full-time, reporting to the Player Development Manager.

The position requires flexibility in shifts and a strong track record in guest service, with compliance to all casino policies and a commitment to confidentiality and integrity.