VIP Player Growth Director

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Lake Charles is seeking a Player Development Supervisor. This role involves managing staff, overseeing VIP programs, and ensuring customer satisfaction in a high-paced environment. The ideal candidate will have a strong background in customer service leadership, excellent communication skills, and a desire to enhance guest interactions. Competitive salary and benefits are offered, including medical coverage and performance bonuses.

Qualifications

• Minimum of five years in a customer service leadership role.
• At least two years of Casino Guest Service experience.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Supervise and manage staff in the Player Development department.
• Create effective schedules while maintaining labor costs.
• Assist in the budget process and ensure compliance.

Skills

Customer service leadership

Interpersonal skills

Technical proficiency in Microsoft applications

Conflict resolution

Education

Bachelor's degree or equivalent experience

Casino Guest Service experience

Job description

A leading entertainment company in Lake Charles is seeking a Player Development Supervisor. This role involves managing staff, overseeing VIP programs, and ensuring customer satisfaction in a high-paced environment. The ideal candidate will have a strong background in customer service leadership, excellent communication skills, and a desire to enhance guest interactions. Competitive salary and benefits are offered, including medical coverage and performance bonuses.