VIP Patient Experience Lead

ChenMed; Miami (FL); On-site; USD 27,827 - 39,716; Full time

Benefits offered by this job

Employee Benefits

Potential bonuses or commissions

Job summary

ChenMed is looking for a Lead Care Facilitator in Miami, Florida, to provide exceptional customer service and support to patients and their families. This role involves ensuring a seamless patient check-in process and maintains high standards of the center’s services.

The ideal candidate will lead and support Care Facilitators, guide patient interactions, and handle administrative tasks while ensuring a welcoming environment for patients. The compensation for this position ranges from $20.2 to $28.83 hourly based on experience and qualifications.

Qualifications

• Intermediate-level position focused on customer service in a medical setting.
• Knowledge of standard medical office practices and procedures.
• Fluency in spoken and written English.

Responsibilities

• Lead Care Facilitators in a customer-centric patient check-in process.
• Greet and welcome patients and families.
• Collect co-payments and reconcile charges.

Skills

Customer service

Communication skills

Detail-oriented

Problem-solving

IT skills

Critical thinking

Tools

Microsoft Office Suite

Electronic medical record systems

Job description

ChenMed is looking for a Lead Care Facilitator in Miami, Florida, to provide exceptional customer service and support to patients and their families. This role involves ensuring a seamless patient check-in process and maintains high standards of the center’s services.

The ideal candidate will lead and support Care Facilitators, guide patient interactions, and handle administrative tasks while ensuring a welcoming environment for patients. The compensation for this position ranges from $20.2 to $28.83 hourly based on experience and qualifications.